Client service representative serp_jobs.h1.location_city

We are a mission-driven organization committed to creating lasting impact through community programs and meaningful donor engagement . As we expand our outreach, we’re looking for a Client Service Representative to be a key liaison between our organization and our valued supporters.

This role is perfect for someone who is detail-oriented , people-focused , and passionate about making a difference through exceptional service and relationship-building in the nonprofit sector.

Key Responsibilities :

Act as the first point of contact for donors and community members via phone, email, and written correspondence

Provide timely, courteous, and professional responses to inquiries and requests

Draft and send personalized thank-you notes, acknowledgment letters, campaign updates, and event invitations

Assist in planning and executing community events, fundraising campaigns, and outreach programs

Maintain accurate donor records and confidential information in CRM systems and databases

Track supporter engagement and contribute to reporting on donor relations and campaign performance

Collaborate with marketing, communications, and development teams to ensure clear, consistent messaging

Contribute ideas to improve the donor experience and cultivate long-term relationships

Stay informed on industry best practices in customer service and nonprofit donor engagement

Qualifications :

Passion for nonprofit work, community outreach, or donor relations

Strong attention to detail with excellent organization and multitasking abilities

Clear, professional written and verbal communication skills

Ability to manage multiple priorities in a fast-paced, mission-driven environment

Team-oriented, proactive, and eager to contribute to a shared cause

What We Offer :

A meaningful opportunity to support impactful community programs and donor-driven initiatives

Hands-on experience in nonprofit communications, public engagement, and fundraising

Inclusive, collaborative workplace culture centered on mission and growth

Access to mentorship, skill-building, and clear paths for career advancement

Active involvement in high-impact community events, campaigns, and development projects