Computer systems analyst serp_jobs.h1.location_city

Denver CO

Business Systems Analyst for D365

Incident Management Support and Small Enhancements

Job Summary

As a Business Systems Analyst for D365, you will be responsible for providing incident management support and implementing small enhancements for the Microsoft Dynamics 365 platform. You will work closely with business users and IT teams to troubleshoot, resolve, and prevent issues that affect the functionality and performance of the D365 applications, as well as develop and implement minor system improvements. You will also document incidents, root causes, and solutions, while offering recommendations for platform enhancements and best practices.

Job Responsibilities

Analyze, diagnose, and resolve incidents related to the D365 platform

Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.

Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.

Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.

Provide incident management support for the D365 platform enhancements, upgrades, and migrations.

Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.

Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.

Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.

Job Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.

7+ years of experience in business systems analysis, incident management, or related role.

Strong knowledge and experience with the Dynamics 365 platform, including Finance and Operations, Customer Engagement, and Power Platform.

Strong analytical, problem-solving, and troubleshooting skills.

Excellent communication, collaboration, and customer service skills.

Ability to work independently and as part of a team.

Ability to work under pressure and prioritize tasks.

Certification in Dynamics 365 or ITIL is a plus.

Competitive Compensation :

We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidates unique set of skills and level of experience. The starting range for this position is $86,200.00 - $114,915.90, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 10% Annual.

Benefits :

At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include : Medical, Dental and Vision Coverage Health and Dependent Savings Accounts Life and Disability Programs Voluntary Benefit Programs Company Sponsored Wellness Programs Retirement Savings with Company Match Team Member and Family Assistance Program (EAP) Paid Time Off and Paid Holidays Employee Recognition Program with Rewards (RAVE).

Application Deadline :

09 / 26 / 202509 / 26 / 2025