Customer service coordinator serp_jobs.h1.location_city

Service Coordinator - QMHP

The Service Coordinator works alongside a team of advocates to help people with Intellectual and Developmental Disabilities (IDD) who are pursuing access to community services and support. The focus of this role is to partner with individuals with IDD and involved loved ones - to aid access to services and safeguard the continuity of care. Service Coordinators apply a person-centered approach and perform a set of four service coordination elements - assessment, service planning / coordination, monitoring, and crisis prevention / management. Efforts commonly include working within a multidisciplinary team consisting of internal or external community partners. Service Coordinators within the IDD division of Integral Care support the efforts of Intake, Enrollment, General Revenue, or Medicaid waiver programs - all of which work to some degree with person-directed plans and electronic health record systems upon training. In addition, Service Coordinators may also work with individuals with IDD residing in Medicaid Certified Nursing Facilities or the Austin State Supported Living Center seeking to move to homes in the community. Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education : Required : Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human / Behavioral / Social Services or related field. Master's degree preferred.

License : Required : Current and valid driver's license and a clean driving record.

Experience : Required : 1 year of experience working directly with individuals with IDD is required. Preferred : Bilingual.

Hours : Full-Time.

Workdays : Monday - Friday.

Workhours : 8 : 00AM - 5 : 00PM.

Salary : $23.25 - $24.41 an hour, based on education.

Why join us : Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits : Medical, Dental and Vision insurance Generous vacation / holiday / sick leave Life and Short-term / Long-term Disability Insurance Employee Assistance Program (EAP) 403(b) retirement account Gold's gym membership discount Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age. For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.