serp_jobs.filters_job_card.part_time Customer service serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Customer service • grand rapids mi
Customer Service Representative
Active Staffing ServicesWyoming, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
Domino'sComstock Park, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
Katerberg Rappuhn AgencyJenison, MI, US- serp_jobs.job_card.promoted
Customer Service
Axios Professional RecruitmentGrand Rapids, MI, US- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Customer Service Concierge
VirtualVocationsGrand Rapids, Michigan, United States- serp_jobs.job_card.promoted
Customer Service Representative
The Boyd GroupGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
National DentexWyoming, MI, USCustomer Service Associate
GrahamGrand Rapids, MI- serp_jobs.job_card.promoted
Customer Service Representative
Marc Huisman Agency, LLCGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
Southland Insurance Agency Inc State FarmGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service
Mixed Staffing and RecruitingGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service / Sales
Home Depot (Retail)Grand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
Morrison Industries LLCGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Manager
SpartanNashGrand Rapids, MI, USCustomer Service Representative
Grand Traverse ContainerGrand Rapids, Michigan, USARemote Customer Service
Professional Career SolutionsGrand Rapids, Michigan- serp_jobs.job_card.promoted
Customer Service Representative
Circle KGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
XtendGrand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
SP+Grand Rapids, MI, US- serp_jobs.job_card.promoted
Customer Service Representative
Genuine PartsGrand Rapids, MI, USCustomer Service Representative
Active Staffing ServicesWyoming, MI, US- serp_jobs.job_card.full_time
Job Summary :
We are seeking a customer-focused and technically minded professional to join our team as a Technical Customer Support Specialist . In this role, you will be the go-to resource for providing knowledgeable, solution-oriented support to customers across our full range of SignComp product lines, including EconoComp, Standard, Commercial, and Architectural systems.
Key Responsibilities :
Provide expert technical support and product guidance to customers, helping them understand and effectively utilize SignComp’s framing systems.
Assist customers in selecting the most suitable framing solutions for their specific project needs, clearly communicating functionality and benefits.
Troubleshoot and resolve product-related issues, including installation challenges and maintenance concerns, in a professional and timely manner.
Manage post-shipment inquiries such as product returns, damage claims, and technical assistance, while maintaining a high level of empathy and professionalism.
Collaborate closely with sales and technical teams to address customer feedback, ensure satisfaction, and improve the customer experience.
Accurately document all customer interactions, issues, and resolutions within the CRM system for seamless communication and tracking.
Stay current on product updates, enhancements, and industry trends to offer valuable insights and support to both customers and internal teams.
Qualifications :
Strong communication and problem-solving skills
Technical aptitude and ability to learn and explain complex product features
Experience in customer service or technical support preferred
Familiarity with CRM systems and data entry
Team-oriented mindset with a proactive approach to customer care
This role is ideal for someone who thrives on helping others, enjoys solving problems, and takes pride in delivering a top-tier customer experience.
You should be proficient in :
- Customer Service
ID : 8SR6Ct