Customer support serp_jobs.h1.location_city

Specific responsibilities include :

• Receive inbound customer support calls, handle all customer inquiries, and provide any / all related support
• Provide customer's quotes, enter sales orders, process invoices, send order confirmations, and track / process returns
• Record customer interaction / transaction, detail inquiry information / complaints / comments, and take the necessary action to resolve issues
• Follow up on order status, product inquiries, and return processes to provide necessary feedback to customer
• Determine charges for parts requested, collect payment information, or arrange for billing and communicate quotes to customers
• Obtain all relevant information to assess validity of complaints and elevate the issue to communicate findings of possible cause, to Customer Support Manager to determine appropriate remedy for the customer
• Other duties as needed to provide exceptional and uncommon customer service

Required Education and Experience :

Key Competencies :

Supervisory Responsibility - this position does not have supervisory responsibilities.

Work Environment - this job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type / Expected Hours of Work - this is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel - this position may require travel from time to time.

Additional Eligibility Qualifications - must be able to pass a background check and drug test

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands :

Amount of an eight hours' day spent in Activity Listed

Activity None Under 1 / 3 To 2 / 3 Over 2 / 3

Stand X

Walk X

Sit X

Use hands to finger, handle, or feel X

Reach with hands and arms X

Pull X

Climb or balance X

Bending / twisting at waist X

Stoop, kneel, crouch, squat or crawl X

Talk or Hear X

Lifting

Up to 10 pounds X

Up to 25 pounds X

Up to 50 pounds

Does this position have any special vision requirements? Check all that apply

Close vision (unobstructed vision at 20 inches or less)

Distance vision (unobstructed vision at 20 feet or more)

Color vision (ability to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

No special vision requirements (regular vision with or without corrective lenses)

EEO / AAP Statement

Federal Signal Corporation (NYSE : FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates in two groups : Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit : www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at hr@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.