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Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a careerand a purpose. Join our team. It's a great time to be a part of ZOLL!

Job Summary

Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.

Essential Functions

• Product support on-site and via telephone.
• Assist customer with application of equipment.
• Escalates customer related issues to CQA Regional Management
• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.
• Performs on-site PMs for service agreement devices / accounts.
• Potential for deployments or PM's to other customers in region at the direction of the Manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of customer status.
• Provide software upgrades as requested.
• Secure and maintain test equipment, and comply with calibration and rotation schedule.
• Special Projects as assigned.
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
• Annual ZOLL product training requirement of 40 hours to maintain proficiency.

Required / Preferred Education and Experience

Knowledge, Skills and Abilities

Travel Requirements

Physical Demands

Working Conditions

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly rate for this position can range from $28 to $31. The actual compensation may vary outside of this range depending on geographic location, work experience, education, and skill level.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M / F / D / V. ADA : The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.