Field service engineer serp_jobs.h1.location_city

Job Description

Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Senior Field Engineer who will install, commission, and manage the technical aspects of large scale commercial networked Audio / Visual Presentation and Videoconferencing systems. This position regularly works within a project team of individuals with varying responsibilities, degrees of expertise and influence.

This position reports directly to the Director of Yorkforce. The Director of Yorkforce will provide direction and support to the Sr. Field Engineer. The Sr. Field Engineer will help determine best strategy for remediation of any variation to client requirements and / or technical variables which may inhibit successful completion of any project or effort. The Director of Yorkforce will also support the Sr. Field Engineer on career development and escalation issues.

Roles & Responsibilities

• Communicate to stakeholders, any client, site and / or project specific issues, make recommendations to the PMO in regard to such issues and ensure agreed upon resolution of issues.
• Regularly communicate answers to complex questions and respond to detailed inquiries regarding technical issues and the resolutions thereof.
• Handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
• Communicate daily technical and site specific information to the project team in a comprehensive, thorough and detailed manner.
• Daily interaction with clients and job sites to document customer requirements and job site conditions.
• Provide any and all post installation documentation, including red lined drawings, network information, MAC addresses, etc... back to Project Management.
• Be capable of working effectively and efficiently with support from other members of the engineering team.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
• Daily oversight of subcontractors and other installation engineers.
• Be responsible for successfully completing assignments on time and within budget and communicate effectively to the project team if budget and / or timeline is in jeopardy.
• Conform to company technical standards and practices.
• Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams.
• Knowledge of and adherence to Yorktel policies and procedures.
• Other responsibilities as assigned.

Technical Job Responsibilities :

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Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination