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Product Designer

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind."

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.

Job Description

We are looking for a Product Designer to join our growing global team at Sectigo. The Product Designer helps to advance our UX experience in a collaborative and feedback-driven culture. This individual is responsible for driving user research, crafting intuitive workflows, and producing prototypes that feed into design critiques, engineering reviews, and stakeholder feedback loops. This individual has experience designing and delivering compelling user experiences using a shared UI library to drive user engagement and increase satisfaction. This is a full-time position working in a hybrid model and at least 3-4 days a week from our Scottsdale, Arizona office.

Here are the core functions, responsibilities, and expectations for this role :

• Map user journeys, task flows and conduct user research to design software that fosters a customer-centric focus and align with the product strategy.
• Translate requirements into high-fidelity mockups and interactive prototypes to refine solutions while evolving a cross-product design system to ensure consistency and scalability.
• Engage stakeholders and participate in design reviews to gather actionable feedback and validate feasibility, clarify specifications and ensure alignment to business goals and regulatory requirements.
• Support iterative design cycles through A / B testing, prototype testing, retrospectives and KPI / KOI review sessions to contribute in a continuous design refinement process.
• Learn, understand, and use data collected from research, user testing, and market analysis to create truly user-centered designs.
• Learn how to use our design system and design with components. Deliver UI that follows our interaction model.
• Drive growth and retention of our products by leveraging our product experience platform, UserPilot.
• Identify experience gaps through various analyses performed, such as path analysis to create actionable insights for designs.
• Regularly analyze customer behavior through both quantitative and qualitative means. This includes product usage and trend analysis, usability tests, and user feedback collection.
• Partner with product management and engineering to identify requirements, use cases, and user journeys for Sectigo products
• Illustrate and communicate design solutions across uses cases by creating process flows, wireframes, prototypes, and high-fidelity mock-ups
• Optimize user onboarding to improve the initial customer experience, creating supplementary onboarding materials and guides to help customers reduce time to value.
• Measure progress by tracking metrics, interpreting the results, preparing detailed reports for all to understand, and uncovering any product problem points or improvement areas.
• Increase the customer lifetime value by identifying opportunities for upsells and cross-sells to ultimately drive revenue retention.
• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education :

Experience :

Ideal Candidate Profiles, Talents, and Desired Qualifications :

Additional Information

Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work and our team members reflect the positive outcomes we deliver to our customers every day.