Implementation manager serp_jobs.h1.location_city

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Full Time | : am - : pm | Monday - Friday

Expected starting wage range is $, - $, Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the VP Planning & Implementation is an individual who is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare’s values. The ideal candidate is someone who has a strong understanding of, and ability to support, the organization in delivering operational excellence. We define operational excellence in key areas :

• Clinical Quality Excellence . First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care, and responsive to the needs of our clients reduces the number of adverse events within the programs.
• Workforce Engagement . Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.
• Customer Satisfaction . Our customers are important. The Vice President Planning & Implementation needs to be able to regularly interact with customers and ensure awareness of Telecare’s commitment to both delivering high-quality care and fiscal responsibility.
• Financial Security . Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization’s success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at driving results, optimizing work processes, skilled at navigating complex situations, developing talent building teams and ensuring accountability.

POSITION SUMMARY

The VP Planning & Implementation is responsible for the development, implementation, and management of large-scale strategic projects. A critical aspect of this role is to ensure consistent and effective integration of initiatives that have broad impact across the organization, including planning, change management and the achievement of strategic KPIs. They will oversee best practice project management frameworks, standards, and methodologies for the enterprise as well as drive cross-functional initiatives through coordination and collaboration across Telecare.

QUALIFICATIONS

Required :

Preferred :

ESSENTIAL FUNCTIONS

Employee Engagement

Customer Satisfaction

oEnsure the strategic priorities have a three-year operational plan that allows management to monitor impact and progress

oIncorporate and align the clinical, people, customer and financial cross-functional plans required to deliver on complex goals

oCoordinate the annual review and alignment with the executive team on the Enterprise Scorecard and Dashboard metrics.

Financial Security

oFacilitate cross functional decision making and problem solving to manage risks, remove obstacles, and resolve conflict between initiatives monitoring for change readiness and optimizing strategic initiative swim lanes.

oEnsure effective short and long-term implementation of goals by identifying and raising barriers to the executive team with proposed solutions.

oCollaboratively establish and monitor project performance KPI's, making course corrections as necessary.

oCreate an engaging team culture that has a continuous learning environment focused on delivering business value.

oSupport HR in the organization's adoption of formal change management processes.

oIdentify and coordinate staff and internal resources to support project deliverables.

oSupport and partner with finance on the development and oversight of project budgets.

oEvaluate and refine the action planning process timely in order to meet desired outcomes.

Duties and responsibilities may be added, deleted and / or changed at the discretion of management.

SKILLS

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, reach, stand, bend, push, lift and carry items weighing pounds or less as well as to frequently twist and to do simple grasping. The position requires manual deviation, repetition and dexterity and to frequently sit.

EOE AA M / F / V / Disability