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Commercial Information Systems Manager

The Commercial Information Systems Manager is responsible for the development and supervision of the Commercial Information Systems team members. The Commercial Information Systems Manager provides overall leadership to the Commercial Information Systems Department and serves as additional support in the absence of any team member.

Essential Functions

• Provide leadership for the Commercial Information Systems team members
• Monitor to ensure re-occurring tasks are performed
• Ensure total document and data integrity attributes to comply with CECL data points
• Collaborate with key strategic partners as needed (i.e. Third-party vendors, Compliance, Legal, Credit, and Lending departments)
• Establish and negotiate contracts or contract amendments with third party vendors
• Identify and develop appropriate SOX controls to mitigate risk
• Create, adjust, and maintain performance metrics for headcount, Service Level agreements, and efficiency
• Manage, research, and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLAs)
• Identify risks and develop plans to mitigate
• Conduct, or participate in, the hiring, coaching, developing and supervising of team members, including one-on-one progress and coaching sessions and identifying and training team members that demonstrate high potential for succession planning purposes
• Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
• Develop, manage and implement the ongoing design of operations, servicing, and documentation procedures, method and work systems, accountable for updates to department procedures according to Northwest's established guidelines
• Serve as point person in the preparation of responses to examiners, auditors, and internal audit as requested
• Create and maintain the Business Continuity Plan for the department
• Monitor reports to assure timely resolution of system exceptions
• Drive technical improvements of the appropriate loan support systems
• Ensure compliance with Northwest's policies and procedures, and Federal / State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Lead special projects as assigned
• Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars / trainings covering regulatory and compliance issues
• Display corporate leadership in support of the strategic plan, including providing recommendations regarding future direction
• Contribute as an active member of the Shared Services Management team

Education, Experience and Skills preferred

This position is based onsite Monday Thursday with Friday as an optional work from home day.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.