Information technology director serp_jobs.h1.location_city

Director, Information Technology

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. We believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map the industry's largest, most complete, precise view of the U.S. healthcare system by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values : be awesome, seek growth, deliver "wow," and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.

• Please note - this is a hybrid role based in our San Francisco, CA office. Onsite expectations are 2-3 days per week.

The Opportunity at Komodo Health :

As the Director of IT, you will be the strategic leader shaping Komodo Health's enterprise technology landscape. You will oversee global IT operations, drive innovation in service delivery, and ensure Komodo's workforce has the secure, scalable, and seamless technology foundation it needs to accelerate our mission of reducing the burden of disease.

This role extends beyond operational oversight : you will be responsible for building a forward-looking IT strategy, driving enterprise transformation initiatives, and partnering with executives across the organization to align technology investments with business priorities. Your leadership will be defined by vision, resilience, and the ability to inspire a global team to deliver excellence at scale.

Looking back on your first 12 months at Komodo Health, you will have accomplished

Designed and implemented an IT strategy and roadmap aligned with company growth and enterprise risk priorities.

Scaled global IT service delivery, with measurable improvement in user satisfaction, incident response, and resolution times.

Established a world-class IT team, improving engagement, retention, and capability maturity across geographies.

Strengthened Komodo Health's security and compliance posture, ensuring enterprise readiness for audits, SOC 2, HIPAA, and other regulatory frameworks.

Delivered enterprise transformation initiatives (e.g., collaboration platforms, automation, observability, AI-driven IT ops) that enhanced productivity and reduced total cost of ownership.

You will accomplish these outcomes through the following responsibilities

Define and execute the IT strategy, aligning technology investments with organizational priorities and scaling needs.

Partner with senior leadership to evaluate and adopt emerging technologies that enhance workforce productivity and enterprise resilience.

Oversee IT Service Management for a fully remote and hybrid workforce spanning multiple global regions.

Establish KPIs and SLAs, ensuring reliable, secure, and frictionless employee experiences.

Collaborate with HR, Security, Legal, and Compliance to ensure IT practices exceed industry standards.

Oversee risk management, business continuity planning (BCP), and incident response readiness.

Lead, mentor, and grow a distributed global IT team into a strategic, business-aligned function.

Cultivate a culture of accountability, innovation, and continuous improvement.

Oversee lifecycle management of IT infrastructure, SaaS ecosystem, and workplace technologies.

Negotiate, manage, and optimize vendor partnerships to deliver both cost efficiency and service innovation.

What you bring to Komodo Health (required) :

7+ years of IT leadership experience with at least 3 years at the senior manager or director level, overseeing distributed global teams.

Proven ability to build and execute IT roadmaps that balance short-term service excellence with long-term enterprise scalability.

Deep expertise in enterprise IT management : SaaS ecosystems (Google Workspace, Office 365, Okta, Slack, Atlassian, Zoom), endpoint management (Mac / Windows), and cloud services (AWS).

Strong track record in security, risk, and compliance, with experience supporting SOC 2, HIPAA, or equivalent frameworks.

Demonstrated success in change management and organizational transformation, driving adoption of new platforms and practices.

Business fluency : ability to communicate IT strategy and performance metrics to C-level stakeholders, bridging technical and non-technical audiences.

A track record of vendor management and contract negotiation at scale.

High EQ and strong people leadership skills, with a proven ability to build diverse, engaged, and high-performing teams.

Expected AI Use in this role

Leverage AI-driven IT service automation (chatbots, predictive analytics) to improve incident response, resolution times, and employee experience.

Partner with business leaders to evaluate and scale enterprise AI workplace solutions, ensuring governance, data privacy, and measurable productivity gains.

Additional skills and experience we'd prioritize (nice to have) :

Familiarity with AI-driven IT operations, automation, or observability platforms.

Prior experience leading IT through high-growth scaling environments.

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company's sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401k with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.

San Francisco Bay Area and New York City :

$182,000 - $230,000 USD

All Other US Locations :

$158,000 - $195,000 USD

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You'll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.