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It analyst • eugene or
IT Support Tech Level 1 20.00 to 22.00hr DOE 817924
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New Horizons In-Home CareEugene, ORIT Support Tech Level 1 20.00 to 22.00hr DOE 817924
SELECTEMP Employment ServicesEugene, OR- serp_jobs.job_card.permanent
Compensation : $20 - $22 per hour
IT Support Tech Level 1
Highly reputable company that provides content, tools and expertise to help businesses, emergency services and individuals improve their safety and compliance is seeking a Level 1 IT Support Tech for a minimum of 12 weeks, with the potential for going permanent with the company, if it is the right fit on both sides!
Apply online today before this position is filled! Need help applying - call us at 541-746-6200!
Duties and Responsibilities for Level 1 IT Support Tech :
- Processing Basic (Level 1) Support Tickets
- Providing step by step technical instructions to end users
- Provide customer-facing technical support through phone, video and chat
- Identifying and troubleshooting minor technical issues
- Provide exceptional customer service and feedback reports
- Communication : Simplifying technical processes for non-technical end users
- Collaboration : Working with other IT professionals to find solutions
- Escalation : Referring customers to higher levels of IT support
- Customer-oriented : Being patient and dealing well with difficult customers, maintaining a calm and professional demeanor
- Work to resolve customer requests quickly
- Complete Accurate Record changes and other Documentation
Skills and Qualifications for Level 1 IT Support Tech :
Job Details for Level 1 IT Support Tech :
Temp - Minimum of 12 Week Assignment with the potential for permanent employment
Work Schedule : Monday - Friday
8 : 00 AM - 5 : 00 PM
Pay Rate Range :
20.00 - $22.00 / hour - DOE