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Network operations manager • usa
Network Operations Manager
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Senior Manager Of Network Operations
The Senior Manager of Network Operations provides strategic leadership and operational oversight for advanced networking and cloud-based services within a Managed Services framework. This role ensures the reliability, scalability, and security of modern network architecturesincluding SD-WAN, SASE, and Network-as-a-Service (NaaS)while integrating cloud infrastructure across public, private, and hybrid environments.
This is a management-focused position, not a hands-on technical role. The emphasis is on leading teams, managing tasks, handling 24 / 7 escalations, allocating resources appropriately for projects and incidents, ensuring goals and metrics are met, maintaining SLA compliance, and producing reports and dashboards for senior leadership.
Essential Functions :
- Define and execute operational strategies for managed networking services (SD-WAN, SASE, NaaS, and traditional enterprise networking).
- Align network operations with business objectives, customer needs, and emerging technology trends.
- Oversee daily network operations, including performance monitoring, incident response, and capacity planning.
- Ensure high availability, security, and optimal performance through proactive management and continuous improvement.
- Promote automation using Infrastructure as Code (IaC), scripting (e.g., Python), and orchestration tools (e.g., Ansible, Terraform).
- Encourage DevOps practices and implement CI / CD pipelines to improve agility and service delivery.
- Partner with Solutions Architecture, Cloud Operations, Cybersecurity, and Product teams to deliver integrated solutions and resolve complex challenges.
- Support initiatives such as service onboarding, migrations, and customer escalations.
- Evaluate, select, and manage vendors and technology partners to support network and cloud services.
- Lead and mentor a high-performing team of network engineers and operations specialists.
- Foster a culture of accountability, collaboration, and continuous learning.
- Maintain comprehensive network documentation including diagrams, standards, configurations, and change management plans.
- Drive process improvement initiatives.
- Lead network-related projects including upgrades, migrations, and new technology deployments.
- Contribute to budget planning and cost management for network infrastructure and operations.
- Stay current with emerging technologies and industry best practices.
- Apply new knowledge to enhance service capabilities and maintain a competitive edge.
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