Oracle dba serp_jobs.h1.location_city

Job Description

Job Description

Client Delivery and Support Specialist

Overview

At Clarifire, we empower businesses through intelligent automation. As a Client Delivery and Support Specialist, you will be at the heart of delivering innovation solutions that help our clients achieve operational excellence using the CLARIFIRE® application. You will work closely with the Client Delivery Managers and cross-functional teams to ensure client satisfaction, support application functionality, and enable process improvements. The Client Delivery and Support Specialist works to understand the needs of the Client's business and to assist with providing solutions in a prompt, accurate, and professional manner. With a commitment to continued improvement, team members utilize education, experience, resources, and communication as vehicles to achieve brighter automation solutions for our clients in a manner that further facilitates the organizational objectives of Clarifire.

Primary Responsibilities :

• Acquire a deep understanding of the CLARIFIRE® application and client business processes.
• Diagnose and resolve client support issues including user access, password resets, data connectivity, training requests, and workflow troubleshooting
• Investigate root causes through SQL queries, workflow reviews, and analysis against regulatory standards.
• Monitor and report on service-level agreements (SLAs), open tickets, and delivery status.
• Escalate and follow up on technical issues with Application Support, Business, and Development teams.
• Document and track all client requests, identifying trends and suggesting system enhancements.
• Maintain up-to-date information in the CLARIFIRE ticketing system.
• Collaborate with SMEs and senior team members to update documentation for user support, training, policy, procedures, workflow, release materials, and other documentation as required.
• Conduct standard internal and external training sessions for the CLARIFIRE application.
• Manage the CLARIFIRE User Audit process in collaboration with the Risk and Compliance team.
• Assist Quality Assurance team with client requirement testing.

Qualifications

Requirements :

Clarifire is an Equal Opportunity Employer

Background Check Policy and Procedure

All offers of employment at Clarifire are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

Background checks will include :

The following additional background searches will be required if applicable to the position :

Procedure

Final candidates must complete a background check authorization form and return it to Human Resources. At the time an offer of employment is made, and accepted, Clarifire will provide the routine background notice and forms to be completed.

Human Resources will order the background check upon receipt of the signed release form, and an employment screening service will conduct the checks. A designated HR representative will review all results.

The HR representative will notify the hiring manager regarding the results of the check. In instances where negative or incomplete information is obtained, the appropriate executive management contact and the Human Resources Consultant will assess the potential risks and liabilities related to the job's requirements and determine whether the individual should be hired. If a decision not to hire or promote a candidate is made based on the results of a background check, there may be certain additional Fair Credit Reporting Act (FCRA) requirements that will be handled by Human Resources in conjunction with the employment screening service (if applicable).

Background check information will be maintained in a file separate from employees' personnel files for a minimum of five years.

Clarifire reserves the right to modify this policy at any time without notice.