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Patient Engagement Specialist

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Patient Engagement Specialist will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.

The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street, The PES can also assist patients in finding a more appropriate setting for their primary care needs.

Core Responsibilities :

• Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities) This means having access to a reliable means of transportation to do so is required.
• Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations).
• Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient / provider expectations.
• Independently foster relationships with patients and their caregivers.
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
• Educate patients about Oak Street's numerous wrap-around services.

What we're looking for :

Required Qualifications :

What does being Oaky look like?

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits :

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $18.50 - $38.82

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 11 / 24 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.