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Clinical Program Specialist

The Clinical Program Specialist (CPS) is responsible for defining and demonstrating the value of ImpediMed's programs and products from a clinical perspective, while understanding and prioritizing the customers' business requirements. They will have the ability to enhance the pre-sales phase by providing hands-on demonstrations of ImpediMed technology and will elevate the post-sales phase by assessing patient clinical workflows and integrating ImpediMed technology to become the Standard of Care within the hospital and healthcare systems. The CPS will be a product expert and will establish credibility with key decision makers and develop relationships within healthcare facilities to increase program adoption, product acceptance and utilization. The CPS will collaborate and work cohesively internally with the Customer Experience department (among others).

Primary Duties & Responsibilities

• Assess clinical workflow requirements and plan, coordinate and implement to ensure clinical acceptance of ImpediMed products and technology.
• Provide best practices regarding practice integration and product usage for all customers in assigned territory.
• Introduce, promote, and increase the usage of ImpediMed products throughout a customer facility.
• Identify program improvements to enhance existing program adoption, meet customer needs and increase sales.
• Provide installation, related in-service education, and integration to new customers.
• Provide information through formal presentations to Physicians, Allied Health, and Administration customers that detail the clinical benefits of ImpediMed technology.
• Assist with the collection and dissemination of information or feedback provided by customers.
• Provide product support to users.
• Create agendas and facilitate meetings with stakeholders in a virtual environment.
• Represent ImpediMed at various trade shows.
• Continuously increase knowledge of new developments within the assigned market as well as ImpediMed products and technology to perform as a subject matter expert.
• Work with the Marketing team to improve customer training materials and patient education materials.
• Provide product feedback to the Product Development and Marketing departments.
• Work with the Sales Department to drive program development.
• During the sales process, work as clinical advocate to recognize opportunities within the account that may lead to upsell opportunities.
• Develop and disseminate information regarding issues related to customer acceptance of ImpediMed technology and products.
• Maintain needed Vendor Hospital Credentialing.
• Maintain required privacy and security of all PHI and ePHI used to fulfill job duties in compliance with HIPAA and all other applicable laws and regulations.

Typical Knowledge, Skills & Abilities

Minimum Qualifications

Preferred Qualifications

Work Environment & Physical Requirements

This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

This position shall be aware of standards, international standards and regulations for the jurisdiction that ImpediMeds places medical devices and / or provides services.

What We Offer :

About ImpediMed

Founded and headquartered in Brisbane, Australia with US and European operations, ImpediMed is a medical technology company that uses bioimpedance spectroscopy (BIS) technology to generate powerful data to maximize patient health. ImpediMed produces the SOZO Digital Health Platform, which is FDA-cleared, CE-marked, and ARTG-listed for multiple indications, including lymphoedema, heart failure, and protein calorie malnutrition and sold in select markets globally. In March 2023, the NCCN Clinical Practice Guidelines In Oncology (NCCN Guidelines) for Survivorship were updated and reference bioimpedance spectroscopy as the recommended objective tool to screen at-risk cancer patients for early signs of lymphoedema. With the SOZO Digital Health Platform and L-Dex, ImpediMed is the only company to offer FDA-cleared technology that uses bioimpedance spectroscopy for the clinical assessment of lymphoedema. The connected digital health platform and large, attractive cancer-related lymphoedema market present an opportunity for continued strong