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Programmer analyst • miramar fl

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Reporting Analyst

Reporting Analyst

Teleperformance USAPembroke Pines, FL, United States
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TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Student Account Analyst

Student Account Analyst

Southeastern CollegeHialeah, FL, US
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The Student Account Analyst is responsible for monitoring student accounts by auditing, reviewing, and processing transactions to ensure compliance with federal, state, institutional and private le...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Audio-Visual Programmer Job at Solotech in Hialeah

Audio-Visual Programmer Job at Solotech in Hialeah

MediabistroHialeah, FL, United States
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Join to apply for the Audio-Visual Programmer role at Solotech Inc.Be among the first 25 applicants.Join to apply for the Audio-Visual Programmer role at Solotech Inc. Solotech is not accepting Agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Procurement Analyst I

Procurement Analyst I

StaffingHialeah, FL, US
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Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Compensation Analyst

Compensation Analyst

BankUnitedMiami Lakes, FL
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The Compensation Analyst conducts job analyses, develops job descriptions, and recommends appropriate job titles and pay ranges for newly created or modified existing roles.The Compensation Analyst...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
SoftLab Analyst

SoftLab Analyst

Insight GlobalMiami Shores, FL
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Insight Global is looking for a candidate to help their client support their existing applications while they migrate their LIS system. The candidate should have two years of experience working with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Gameplay Programmer

Gameplay Programmer

VirtualVocationsHialeah, Florida, United States
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A company is looking for an Associate Gameplay Programmer to assist in developing gameplay systems and contribute to new projects. Key Responsibilities Assist in developing gameplay systems using ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Business Analyst II

Business Analyst II

Abacus Service CorporationMiami Gardens, FL, US
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Conducts moderate to complex operational analyses that supports informed decision making within the business unit, under the direction of a Sr. Analyst or immediate supervisor.Key responsibilities i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Product Analyst

Product Analyst

Southern Glazer’s Wine & SpiritsMiramar, FL, US
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The Product Owner (PO) is responsible for supporting the product roadmap and vision, and collaborates with the IT team on the daily management of systems and applications used to support the busine...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Project Analyst

Project Analyst

CaiMiramar, Florida, United States of America
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We are looking for a motivated Project Analyst ready to take us to the next level! If you have a strong experience in project analysis, logistics coordination, and strong MS Excel skills, and are l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Audio-Visual Programmer Job at Solotech Inc. in Miami Lakes

Audio-Visual Programmer Job at Solotech Inc. in Miami Lakes

Solotech Inc.Miami Lakes, FL, United States
serp_jobs.job_card.full_time +1
Be among the first 25 applicants.Solotech is not accepting Agency / Recruiter submissions.To take your career to the next level! As a global leader in. To deliver spectacular experiences worldwide.As ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Audio-Visual Programmer Job at Solotech in Hialeah

Audio-Visual Programmer Job at Solotech in Hialeah

SolotechHialeah, FL, United States
serp_jobs.job_card.full_time +1
Join to apply for the Audio-Visual Programmer role at Solotech Inc.Be among the first 25 applicants.Join to apply for the Audio-Visual Programmer role at Solotech Inc. Solotech is not accepting Agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
EDI Analyst

EDI Analyst

CGSFlorida
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With end-to-end capabilities, CGS's BlueCherry software enables many of the world's most recognized fashion and apparel companies to manage critical business transactions and concept-to-consumer pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Board Certified Behavior Analyst

Board Certified Behavior Analyst

Physical 4 U IncHialeah, FL, US
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Looking for an experienced to take on multiple cases we have available throughout Miami-Dade County.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Billing Analyst

Billing Analyst

Postal Center InternationalWeston, Florida, United States
serp_jobs.job_card.full_time
The Billing Analyst will support the accounting department and billing team by liaising between the Company’s billing operations and client services. The billing analyst will properly monitor accoun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Business Continuity Analyst

Business Continuity Analyst

Akaasa TechnologiesMiramar, Florida, USA
serp_jobs.job_card.full_time
Miramar FL (Hybrid - 4 days / week).The ideal candidates should possess core knowledge in Business Continuity Management (BCM) and a solid understanding of Recovery Time Objective (RTO) and Recovery ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Procurement Analyst I

Procurement Analyst I

Tech DigitalHialeah, FL, US
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Opportunity to be a significant contributor to a team of professionals procuring manufacturing components from a worldwide supply base. As a procurement analyst I you will perform duties as assigned...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Epic Senior Analyst, Willow

Epic Senior Analyst, Willow

University of MiamiHialeah, FL, US
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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Full-time Epic Senior Analyst, Willow. The Epic Senior Analyst, Willow oversees ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Business Analyst III (Software QA Analyst / Tester

Business Analyst III (Software QA Analyst / Tester

Ap Recruiters & AssociatesMiami Gardens, Florida, United States
serp_jobs.job_card.full_time +1
Business Analyst III (Software QA Analyst / Tester).Join a dynamic team as a Software Quality Assurance Analyst where you'll be the final line of defense in ensuring software reliability and function...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Business Analyst

Business Analyst

INSPYR SolutionsMiramar, FL
serp_jobs.job_card.full_time
The Analyst, IT Product Construction, Destination Design contributes to design requirements and specifications for IT Construction projects. The Analyst in IT for Destination Product Design plays a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Reporting Analyst

Reporting Analyst

Teleperformance USAPembroke Pines, FL, United States
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Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process.  The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

Produce and deliver tracking and reporting for key KPI / SLA’s in the business.

  • Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts / Analysts, etc.).
  • Perform ad-hoc data analysis to support the business initiatives.
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation.
  • Maintaining the daily relationship with the business intelligence supplier.
  • Seek opportunities to drive innovation and process improvement within the reporting spectrum.
  • Recommended Skills

    Recommended responsibilities

  • End to end process management (creating, updating, maintaining)
  • Managing communication and project management when required.
  • Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
  • Be an expert in escalation triage, validation and Agent support
  • Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
  • Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
  • Act as a subject matter expert for a specific process, and suggest and implement process improvements
  • Constant communication between ourselves and the internal teams
  • Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
  • Provide targeted training to agents on process, products or services
  • Recommended requirements

  • Strong product / tools / process knowledge.
  • Process driven thinking and designing
  • Experience in an online operation, project management or online escalations environment
  • Maintains calm focus and communicates effectively
  • Strong communicator and presentation skills
  • Comfortable in managing escalations stakeholder
  • Awareness of the importance of data and key performance metrics
  • Ability to perform in a complex, high-stakes, fast-paced environment
  • Drive escalations through defined process to resolution
  • Drive change in an unstructured environment
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer