Technical program manager serp_jobs.h1.location_city

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Salary

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care :

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technicalexpertise. With 34 stores and counting, we are the largestchainsof AAA club-owned repair facilities in the USA. In our clean and convenientlylocatedfacilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You havedrive,passionand are a natural leader.Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

Weare membersserving members. We are committed. We aspire to create a workplace that helps others,membersand team members alike. This is What Makes Us . . . Us.Come join our team!

What is our Leadership Development Program?

The Car Care Leadership Developmentprogramis designed to provide futureleadersthe foundation and guidance tooperate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned andcomprehended.

What can you expect from this program?

Learn to lead and manage the following areas to ensureoptimalsuccess as a Facility Manager, Assistant Facility Manageror Service Advisor :

Lead andassistin the customer service and sales process including but not limitedto : customer service, sales, writing and updating repair orders, digital vehicle inspections

Overall operational,budgetaryand financial responsibilities and activities of the Car Care location (i.e.payroll, expense control, shop efficiencies)

Review financial and sales performance reports and profit / loss statements; implement actionable solutionsin order toobtain performance results within key performance indicators

Monitor andmaintaincompany inventory standards

Optimizestaff performance by providing continuous training, coaching,feedbackand recognition

Lead employees to meet expectations of productivity, quality, and customer service standards

Document performance issuesin accordance withcompany policies and procedures

Prepare staff schedules for adequate coverage to meet member / customer service and repair needs

Partner with Area / Regional Manager to recruit, interview, select and hireappropriate numberof staff to meet business needs

Partner with Area / Regional Manager to ensure compensation changes, promotions,demotionsand termination decisions are handled and communicated correctly

Maintain the highest level of customer service scores by handling customer complaintsimmediately, focusing on solutions and resolve toassistmembers / customers

Actively looks for member / customer needs across all business lines; introduces members to other departments

Champions safety and ensures Car Care branch is within compliance of established safety guidelines

Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

How we reward our employees :

You know compensation goes way beyond take-home pay. AAA offers best in class benefitsincluding, but not limited to following :

Excellent medical, dental, visionand prescription

Free AAA membership

Free uniformsand shoes

Up to 3 weeks of vacationinyour first year

11 paid holidays

We offer profit sharing, and 401k with matching contributions.

Automatic 4% 401K employer contribution

Additional401K match of 50% up to 6% contribution

(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

This role is a salaried, non-exempt position (eligible for overtime pay).

Competitivepay range starting at$50,000.00 (ratebased on experienceand actual hours worked).

We are committed to work-life balance

Closed Sundays

Shorter workdays than competitors(we close at 6pm)

Weekdays, hours are 7 : 30am-6pm

Saturday, hours are 8am to 4pm

Closed major holidays

We are looking for candidates who :

Required Qualifications :

Have aHigh School diploma,GEDor Technicalschool certification

Possess a valid driver's license

6 monthsor more ofrelevantcustomer service or sales experience

Knowledge & Skills :

Demonstrates aresultsfocused bias for action

Analyzes financial information to evaluate strategic opportunities and options

Manages effective teams and partnerships

Works well with individuals and groups to achieve common goals

Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind

Keenness and quickness in understanding business risks and opportunities

Achieves goals through effective andappropriate interactionwith leaders, peers, employees, partners, and contacts

Learn processes and procedures, enhance abilities to allow for future placement into Service Advisor, Assistant Facility Manager or Facility Manager positions based on position availability and current team member ability.

Ability to work effectively in a busy environment, interacting with people and dealing withdifficult situations

Preferred Qualifications :

Bachelor's degree

Work Environment

May experience loud noises and odors intermittently in the shop environment.

This position involves standing, walking and normal physical mobility, including reaching, grabbing,liftingand carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

Must haveowntoolsappropriate fortheir skill level for use in the center.

Must be able to work in the heat, as some locations do not have air conditioning. Fans are presentinall facilities.

Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.