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User experience • richardson tx
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The Customer Experience Director will lead the Voice of the Customer (VOC) team to capture, analyze, and act on customer feedback across all channelswhile integrating operational and inferred data ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Employee discounts and free meals.
Paid sick leave and / or paid time off.Tuition reimburs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Customer Experience Specialist is responsible for providing outstanding customer service by handling inquiries, resolving complaints, and managing invoice disputes efficiently and effectively.T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Greetings from Resource Informatics Group!.We are urgently looking for a “User Experience Designer” Plano, TX.JD & send me the matching profiles : .Role &...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a User Experience Researcher.Key Responsibilities Define the research roadmap based on business priorities and stakeholder needs Lead medium-sized projects from end-to-e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase MyHome, you wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Launch a future-proof career designing digital experiences that power revenue, user loyalty, and product success.Distinguish yourself as a designer by compiling a portfolio to showcase solo, group,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase MyHome, you wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase MyHome, you wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days)
Yummy Beauty Brands is a leading eCommerce retailer of luxury hair and beauty accessories.Trendsetting products such as our Yummy Hair Extensions and KOSA Professionals Styling Tools have allowed u...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
We’re looking for an experienced UX Designer to support large-scale, complex product experiences across responsive web and native applications.
The ideal candidate is highly skilled in Figma, user-c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The IT Support Specialist provides end user support for user's technical and application issues while also supporting the IT Infrastructure and Systems team as necessary.
This is a hybrid role - thr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase MyHome, you wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join Us in Making a Difference.CreditAssociates, an industry-leading financial services company, is recruiting a hands-on, roll-up-your-sleeves Digital Experience Manager.In this role, you are crit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase MyHome, you wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a dedicated Business Process Owner Senior - Claims User Experience - Claims Optimization.We offer a flexible work environment that requires an individual to be in the office 4 days p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Experience Specialist.Location Carrollton, TX - Onsite – Monday to Friday, 8 : 00 AM – 5 : 00 PM.Standard business hours, 100% onsite.
The Customer Experience Specialist ensures seamless order ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
EōS Fitness is bold, upbeat, and motivating.Not only in our fitness routines, but in our work environment as well.Like our members, our employees know how to rise to a challenge and handle it head ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service : Nail Care.
We celebrate self-care as an everyday luxury and we are ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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job_description.job_card.job_descriptionOversee the design of customer surveys, ensuring alignment with business goals and customer journey touchpoints. Apply best practices in question design, sampling, and survey methodology to maximize response quality and accuracy. Manage survey deployment schedules across multiple customer segments and geographies. Monitor and optimize survey response rates, proactively identifying ways to reduce survey fatigue while increasing engagement. Partner with analytics teams to ensure survey data is integrated into enterprise data platforms for broader analysis. Manage and mentor the VOC team, providing clear goals, guidance, and professional development opportunities. Oversee day-to-day operations, ensuring timely execution of surveys, interviews, and feedback collection. Consolidate customer feedback from surveys, call transcripts, support tickets, social media, and other listening posts. Incorporate operational and performance datasuch as product and service delivery KPIs, SLA adherence, and quality metricsto identify root causes of customer sentiment. Oversee the analysis of customer sentiment trends and their correlation with operational performance. Ensure insights are actionable, prioritized, and aligned with business objectives. Partner with product, operations, marketing, and support teams to implement feedback-driven improvements. Establish and monitor "close the loop" processes to ensure customers see tangible responses to their input. Deliver regular VOC reports, dashboards, and executive presentations combining direct feedback with performance metrics. Tell the story of the customer experience in a compelling way that drives organizational action. Champion a customer-first culture across all levels of the organization. Bachelor's degree in Business, Marketing, Communications, or related field. 5+ years in customer experience, insights, or related roles, with at least 2 years in a leadership capacity. Proven experience designing, executing, and managing customer survey programs. Strong analytical skills with experience combining customer feedback and operational performance data. Proficiency with survey platforms (e.g., Qualtrics, Salesforce Feedback Management, Survey Monkey) and data visualization tools (e.g., Tableau, Power BI).
Customer Experience Director
The Customer Experience Director will lead the Voice of the Customer (VOC) team to capture, analyze, and act on customer feedback across all channelswhile integrating operational and inferred data such as product and service delivery metrics, SLA adherence, and support resolution times. This role owns the end-to-end survey strategy, from design and deployment to results interpretation and follow-up, ensuring customer insights are paired with performance data to drive measurable improvements in products, services, and the overall customer journey.
Program Leadership & Strategy
- Lead the development, execution, and continuous improvement of the Voice of the Customer program.
- Define VOC objectives, success metrics, and governance to ensure consistent feedback capture and action.
- Integrate inferred data sources (e.g., delivery timelines, SLA compliance, defect rates) into VOC analysis for a holistic customer view.
- Build cross-functional alignment around VOC insights and recommendations.
Survey Design & Execution
Team Management
Data Analysis & Insights
Closing the Loop
Reporting & Communication
Requirements
Qualifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.