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Call center • overland park ks

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Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS, US
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Call Center Representative Bell Hospital.The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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988 Crisis Call Center Representative / Peer

988 Crisis Call Center Representative / Peer

Wyandot Behavioral Health NetworkKansas City, KS, US
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Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24 / 7, 988 Call Center.The Inte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesKansas City, Missouri
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Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Support Rep

Call Center Support Rep

CDK GlobalKansas City, KS, USA
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Call Center Remote Work From Home : Alabama, Arizona, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Minnesota, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Sout...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Outbound Call Center Data Collection Agent - JOLTS

Outbound Call Center Data Collection Agent - JOLTS

Titan TechnologiesKansas City, MO, US
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Outbound Call Center Data Collection Agent - JOLTS.Telaforce, a Titan Technologies company, is HIRING in the heart of downtown Kansas City!. HSA ($50 / month company contribution).Walk to Crown Center...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Rep

Call Center Rep

Radius Global SolutionsLenexa, KS, United States
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Tired of the same old call center jobs????.Here at Radius, we are building a new call center team!! This new client will provide an opportunity to get in on the ground floor and grow! Come grow you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Agent

Call Center Agent

Alphabe Insight IncKansas City, MO, United States
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At Every Word Code, we specialize in crafting advanced software solutions that transform ideas into code.With a commitment to innovation, reliability, and precision, we empower businesses to elevat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Agent - Nights B

Call Center Agent - Nights B

HallconOverland Park, KS, United States
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Position : Call Center Agent (In-Office, Night Shift - B Schedule).PM - 5 : 00 AM / / Thursday, Friday, Saturday, and Alternate Wednesday. Hallcon is a leading mobility and infrastructure services provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Pharmacy Technician (Call Center)

Pharmacy Technician (Call Center)

RXS Rx Savings, LLCOverland Park, KS, USA
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Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Manager

Call Center Manager

Champion BathGrandview, MO, US
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Call Center Manager – Appointment Setting Division.America’s Favorite Bathroom Remodeler™.Leadership is not what you preach. The first touchpoint with a potential customer often de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

Polestar Plumbing Heating & CoolingShawnee, KS, US
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Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years.As a locally owned and operated company, we specialize in providing trusted plumbing, heating...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Representative

Call Center Representative

Polestar Plumbing Heating and CoolingOverland Park, KS, United States
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Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years.As a locally owned and operated company, we specialize in providing trusted plumbing, heating, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Process Writer - Call Center Operations - Specialty Pharmacy

Process Writer - Call Center Operations - Specialty Pharmacy

AssistRxOverland Park, KS, US
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Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future. Serves as a shared resource b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Entry Level Call Center Representatives

Entry Level Call Center Representatives

CentrinexLenexa, KS, United States
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NOW HIRING ENTRY LEVEL CUSTOMER SERVICE AGENTS!!.THIS IS NOT A WORK FROM HOME POSITION • • • • •.Work for a company that has been one of the leading technological and BPO providers in the industry.We ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Specialist

Call Center Specialist

VirtualVocationsKansas City, Kansas, United States
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A company is looking for a Call Center Relationship Specialist to provide customer service to members via telephone and written correspondence. Key Responsibilities Provide friendly and profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Remote Call Center Representative

Remote Call Center Representative

MCI CareersKansas City, KS, United States
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Bilingual Call Center PSR

Bilingual Call Center PSR

Vibrant Health KCKansas City, KS, US
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The Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smoo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Pharmacy Support Technician (Call Center)

Pharmacy Support Technician (Call Center)

CoverMyMedsOverland Park, KS, US
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Representative - 2nd Shift

Call Center Representative - 2nd Shift

Travel IncorporatedKansas City, MO, United States
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We are seeking a motivated and customer-focused individual to join our team as an Entry-Level.In this role, you will handle inbound inquiries, offering expert travel advice and guidance to help cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Rep

Call Center Rep

Radius Global Solutions LLCLenexa, KS, US
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Tired of the same old call center jobs????.Here at Radius, we are building a new call center team!! This new client will provide an opportunity to get in on the ground floor and grow! Come grow you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS, US
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Call Center Representative Bell Hospital

The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24 / 7 / 365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities and Essential Job Functions

  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.

    • Preferred Education and Experience

  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.

    • Knowledge Requirements

  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and / or tasks while providing excellent customer service.

    • Full time

    R-44304