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Call center supervisor • lansing mi

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Call Center Senior Manager

Call Center Senior Manager

Abacus Service CorporationDimondale, MI
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Job Description Leadership & Management.Oversee call center operations to ensure compliance with performance metrics.Directly manage supervisors and managers, ensuring adherence to staffing levels ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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RN On Call - PRN

RN On Call - PRN

Hospice Acquisition Company, LLCOkemos, MI, US
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At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Shift Supervisor

Shift Supervisor

Wendy'sLansing, MI, US
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Deliver fast, friendly guest service.Demonstrate detailed knowledge of menu.Use Point of Sale system (cash register).Understand and adhere to proper food safety methods. Assist Managers with recruit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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On-Call Physical Therapist

On-Call Physical Therapist

Hope Network Neuro RehabilitationEast Lansing, MI, United States
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Every team member contributes to a greater purpose : transforming lives through hands-on care or essential behind-the-scenes support. Competitive Hourly Pay : $50 / hr.A supportive and collaborative wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Maintenance Supervisor

Maintenance Supervisor

Capital Area Transportation AuthorityLansing, MI, US
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Job Summary - Essential Functions : .The Maintenance Supervisor provides direct support to the Director of Maintenance and is responsible for shift supervision of maintenance personnel (mechanics, me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Security Supervisor Distribution Center (3rd Shift)

Security Supervisor Distribution Center (3rd Shift)

SecuritasLansing, MI, United States
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Security Supervisor Distribution Center (3rd Shift).Were currently seeking an experienced.The supervisor will play a key role in ensuring security operations run smoothly during.Security Supervisor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Representative • •Earn Up to $19.00 / hour • •

Call Center Representative • •Earn Up to $19.00 / hour • •

Feldman Automotive GroupLansing, MI, United States
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Join Our Growing Team at Feldman Automotive Group!.With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!.Unlimited oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative • •Earn Up to $19.00 / hour • •

Call Center Representative • •Earn Up to $19.00 / hour • •

Feldman Chevrolet of LansingLansing, MI, US
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Join Our Growing Team at Feldman Automotive Group!.With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!.Unlimited oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Lansing, MI, United States
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Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Physical Therapist On-Call

Physical Therapist On-Call

Hope Network Rehabilitation ServicesEast Lansing, MI, US
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Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives. With your help, we can take on the challenges, the barri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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On-Call Occupational Therapist

On-Call Occupational Therapist

Michigan State UniversityEast Lansing, MI, United States
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Position Summary(Basic Job Function).This is a temporary or an on-call position.Responsibilities may include general business, science, medical, agricultural or other professional support functions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Auto Care Center

Auto Care Center

WalmartLansing, MI, US
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Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year. At Walmart, we offer competitive pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Department Supervisor

Department Supervisor

Home Depot (Retail)Okemos, MI, US
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Department Supervisor | Home Depot.Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Warehouse Supervisor

Warehouse Supervisor

Acro Service CorpLansing, MI, US
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Months- position (May go Longer).Monday-Friday and Weekend work as well including Sundays (rotating).Manage employees in a UAW environment. The main function of a warehouse supervisor is to oversee ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center - Customer Service Representative

Call Center - Customer Service Representative

SpherionEast Lansing, MI, US
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Call Center - Customer Service Representative.Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service represen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationMichigan
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MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Specialist

Call Center Specialist

VirtualVocationsLansing, Michigan, United States
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A company is looking for a Call Center Relationship Specialist to provide customer service to members via telephone and written correspondence. Key Responsibilities Provide friendly and profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Imaging Center Director

Imaging Center Director

Michigan State University Health CareEast Lansing, MI, US
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Michigan State University Department of Radiology invites visionary and accomplished leaders to apply for the role of Inaugural Director for our newly established Center for Imaging and Image-Guide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Production Supervisor

Production Supervisor

Rush Group LimitedHolt, MI, US
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Key Areas of Responsibility (Answerable for the following end results).Supervise and coordinate all activities of employees assigned to the department. Meet or exceed productivity and quality standa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Contact Center Specialist

Contact Center Specialist

CASE Credit UnionLansing, MI, US
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Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information reque...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Senior Manager

Call Center Senior Manager

Abacus Service CorporationDimondale, MI
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Job Description Leadership & Management

  • Oversee call center operations to ensure compliance with performance metrics.
  • Directly manage supervisors and managers, ensuring adherence to staffing levels and schedules.
  • Maintain high workforce productivity by implementing performance improvement plans and quality control programs.
  • Enforce adherence to client-mandated customer service standards, ensuring a minimum quality ratings.

Compliance & Regulatory Oversight

  • Ensure call center operations comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
  • Maintain compliance with client policies, including acceptable use of technology, data security, and confidentiality protocols.
  • Ensure proper handling of debtor communications, including negotiation of payment arrangements, enforcement warnings, and dispute resolution.

    • Performance Monitoring & Reporting

  • Track call center metrics, agent productivity, and collection success rates, providing performance reports to agency officials.
  • Implement data-driven workforce planning to ensure optimal staffing levels and operational efficiency.
  • Monitor service level agreements (SLAs) to ensure compliance and mitigate financial penalties associated with underperformance.

    • Workforce Management & Training

  • Oversee recruitment, hiring, and onboarding of collection agents in compliance with mandated background checks, drug testing, and residency verification.
  • Work closely with the client to conduct hiring interviews and ensure all staff meet compliance requirements.
  • Implement training programs to enhance staff skills in negotiation, conflict resolution, and customer service.

    • Client Relations & Stakeholder Communication

  • Act as the primary liaison between stakeholders, ensuring alignment with contract requirements.
  • Provide strategic recommendations to enhance debt recovery effectiveness.
  • Respond to audit requests, performance evaluations, and policy changes proposed by the Program Manager. Skill set info Leadership & Team Management
  • Strong leadership and coaching abilities to manage call center supervisors and managers.
  • Experience in high-volume call center operations, preferably in agency debt collection.
  • Ability to motivate teams and foster a high-performance culture.

    • Compliance & Regulatory Knowledge

  • Expertise in Fair Debt Collection Practices Act (FDCPA) and debt collection laws.
  • Understanding of procurement policies and contract management.
  • Knowledge of collection agency policies, IT security protocols, and financial regulations.

    • Operational & Data Management

  • Proficiency in call center management software.
  • Ability to analyze call metrics, performance KPIs, and service level agreements (SLAs).
  • Experience in budget planning, financial forecasting, and process improvement.

    • Customer Service & Debt Recovery Expertise

  • Strong skills in negotiation, dispute resolution, and conflict management.
  • Ability to enforce debt collection policies while maintaining positive customer engagement.
  • Familiarity with automated debt collection systems and electronic payment processing.

    • Communication & Stakeholder Management

  • Strong verbal and written communication skills for interfacing with officials and external stakeholders.
  • Ability to prepare executive reports, presentations, and compliance documentation.
  • Experience managing public sector contracts and navigating government approval processes. Education Educational Qualifications :
  • Bachelor's degree in Business Administration, Finance, Accounting, Public Administration, or a related field.
  • Master's degree (preferred) in Business Management, Finance, or Public Administration. Certifications (if required) Certifications (Preferred) :
  • Certified Call Center Manager (CCCM)
  • Fair Debt Collection Practices Act (FDCPA) Compliance Certification
  • Six Sigma or Lean Process Improvement Certification Documentation Required for submission Resume Work Hours General Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid role