Innovation manager serp_jobs.h1.location_city

As a member of the KM and Innovation Department, the Practice Innovation Lead will anticipate, identify, and implement innovative legal technology solutions within the Firm. The Practice Innovation Lead will be responsible for tightly lacing an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management. Ultimately, this role provides solutions that enhance the client experience.

ESSENTIAL FUNCTIONS :

Operational Excellence

• Monitor daily intake queue for the Practice Innovation and Legal Solutions Team (PILS) requests, ensuring timely response and resolution.
• Ensure project plans, task lists, and documentation are consistently updated and maintained on a daily and weekly basis (using Smartsheet or other designated tools).
• Proactively identify issues or bottlenecks and escalate to Team Leadership when necessary.
• As part of the ownership of projects, on a regular basis, track usage, adoption, and performance metrics of solutions / sites to evaluate impact and guide improvements.
• Actively participate in marketing innovation services by attending department and practice group meetings.

Practice Support & Innovation

Solution Development & Implementation

Innovation Tools & Solution Analysis

Project Management & Reporting

Professional & Client-Facing Responsibilities

ADDITIONAL FUNCTIONS :

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES) :

Education :

Experience :

Knowledge, Skills, & Abilities :

Knowledge

Skills and Abilities

General With minimal supervision, ability to exercise initiative and judgment to make decisions within the scope of their assigned authority.

Ability to manage multiple, simultaneous and demanding deadlines

Ability to work cooperatively with attorneys, admin departments and clients

Intellectual curiosity and an uncompromising commitment to quality

Accountability for completion of all aspect of projects from beginning to end including all follow-up.

Demonstrated ability to adhere to the confidential nature of the legal environment

Understanding of KM Teams and scope of projects

Analysis / Technical Excellent problem solving and analytical skills

Demonstrated ability to analyze issues and problems systematically, gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions

High proficiency in communicating complex concepts and their value in tangible, easily understood terms (technology and legal concepts)

Advanced knowledge of all KM Tools in order to provide planned, ad hoc and just-in-time training (, ContractExpress, Neota, Gen AI and other tools)

Communication Outstanding communication skills that enable clear, concise oral and written communication to all levels of the organization – including non-technical users, members of the KM Team, and management.

Ability to liaise with non-technical users and translating their needs in to solutions.

High level of customer service

A strong team orientation and a professional attitude

Ability to analyze and summarize findings in a concise manner and to package and format results accordingly

KM Competencies

WORK ENVIRONMENT & PHYSICAL DEMANDS :

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work : Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary range for this position applies to Atlantic City, Chicago, Denver, Las Vegas, Los Angeles, Minneapolis, Morristown, Princeton, San Francisco, Seattle, and Washington, The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and / or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. A reasonable estimate of the current range for this position is $100,000 to $120,000.