Salesforce business analyst serp_jobs.h1.location_city

STS Technical Services is now hiring experienced Business Analysts to support Embraer’s operations in Melbourne, Florida . This is a high-impact role designed for professionals with strong analytical skills, a background in aviation, and the ability to improve business systems and processes across multiple operational areas.

If you’re someone who thrives at the intersection of compliance, data analysis, and customer support — and you want to make a difference in the aviation industry — we want to hear from you.

Position Summary

The Business Analyst will support customer account management, aircraft entry-into-service coordination, compliance tracking, billing, contract administration, and continuous process improvement efforts. This role plays a key part in streamlining operations, driving efficiency, and ensuring high-quality service for aviation customers.

Key Responsibilities

Support customer account setup, onboarding, and compliance verification

Assist in coordinating aircraft Entry-Into-Service processes

Manage annual compliance screenings for customer accounts

Provide support for billing processes (CSP, EC, MODs, Tech Pubs)

Collaborate with the Contract Administration Officer on contract tracking and proposed changes

Create internal reports and data visualizations for management

Work with project managers to define goals and scope of improvement projects

Create professional presentations and deliverables for internal and external stakeholders

Track, establish, and monitor KPIs for continuous improvement

Support ad-hoc administrative tasks as needed

Required Qualifications

Bachelor’s degree required (Business, Law, Accounting, Finance, or related field preferred)

Minimum of 5 years of experience in business analysis or a related function

Experience in the aviation industry is required

Proven ability to influence stakeholders and build strong working relationships

Strong communication skills and attention to detail

Experience working in multicultural and global environments

Desired Skills

Strong working knowledge of financial and accounting principles

Proficient in Microsoft Word, Excel, and PowerPoint

Strong critical thinking, presentation, and interpersonal skills

Experience in data analysis and performance tracking

Fluency in English required; Portuguese, Spanish, Dutch, or other languages a plus

Working Conditions

Must be able to work safely and adhere to OSHA, EPA, and regulatory requirements

Flexibility to work varied hours when required

Must protect confidential and proprietary information

Commitment to Lean practices and continuous improvement

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aviation, manufacturing, and defense. We specialize in putting skilled professionals to work on rewarding projects across the U.S. and around the globe. When you work with us, you gain access to a world of opportunity backed by a team that’s committed to your long-term success.

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