PCC Systems Administrator

ABOUT THE COMPANY Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 180 senior living, home health, hospice, and home care operations across the United States, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “ CAPLICO ” :

C ustomer Second

A ccountability

P assion for Learning

L ove One Another

I ntelligent Risk Taking

C elebrate

O wnership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

JOB SUMMARY

The PCC Systems Administrator plays a central role in driving key initiatives related to the PointClickCare EHR within Pinnacle Senior Living communities. Focused on project execution, this role ensures the successful implementation of process improvements, feature integrations, and system optimizations that align with both clinical and operational needs. By closely collaborating with clinical, operational, and IT teams, the PCC Systems Administrator ensures timely delivery of projects, fosters cross-functional alignment, and enhances overall operational efficiency and quality care delivery.

JOB DUTIES

• Strategic Projects & Process Enhancement.
• Lead and support cross-functional initiatives that enhance the use of PointClickCare (PCC) across Pinnacle senior living communities.
• Identify and prioritize opportunities to improve EHR workflows, user experience, and data accuracy.
• Collaborate with field leaders, IT, clinical operations, and vendor partners to gather requirements and define project goals, timelines, and deliverables.
• Coordinate end-to-end project work — from discovery and planning through testing, implementation, and post-launch support.
• Support change management efforts by communicating project updates, training impacted users, and ensuring smooth transitions to new processes.
• Field & Clinical Collaboration
• Serve as a strategic partner to community-based teams to ensure EHR solutions support real-world workflows and improve care delivery.
• Translate clinical and operational needs into technical requirements for configuration or system changes.
• Advocate for the field in cross-functional discussions, ensuring all EHR-related initiatives align with Pennant’s care values and community culture.

System Administration

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. QUALIFICATIONS

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. ADDITIONAL INFORMATION

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs.

We offer a comprehensive benefits package, including a choice of medical, dental, and vision plans, as well as retirement savings opportunities through a 401(k) plan with company match and various other benefits. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars.

Compensation : $95,000

Type : Full Time

Location : REMOTE

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

About The Pennant Group