Inside Sales Representative-DCD

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

This position is responsible for the implementation of the sales tactics as they relate to the organization’s Sales and Marketing Plan.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES :

• Answer incoming calls
• Make a minimum of fifty (60) outbound calls per day
• Process customer orders with ability to up-sell and cross-sell through received phone, email, or fax
• Update customer records
• Note all customer interactions in CRM
• Respond to customer requests regarding service, products, and account information
• Analyze and rectify customer concerns using various procedures and communication with various departments
• Troubleshoot and resolve customer complaints to orders, delivery dates or service issues
• Liaison between the customer and freight carriers
• Provide technical support and provide tracking information
• Prepare and provide customer pricing quotes
• Generate additional sales through tele sales activity
• Create and update portal entries for all equipment repairs
• Communicate and collaborate with other inside and outside team members
• Qualify sales leads and prospects
• Participate in trade shows as needed
• Complete Monthly Sales Report
• Punctuality and regular attendance

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES :

PHYSICAL DEMANDS & WORK ENVIRONMENT :

COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES :

EDUCATION & EXPERIENCE :

REQUIRED :

PREFERRED :

ADDITIONAL INFORMATION :

Thank you for your interest in SERVICE SPRING CORP.. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.