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Information Systems Assistant I

Information Systems Assistant I

Contra Costa CountyCounty-Wide, CA
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The Position

Contra Costa Health Plan (CCHP) has two (2) vacancies in the Information Systems Assistant I classification. They will both work in CCHP’s Member Services unit located in Martinez, CA.

These positions will receive job requests and route slips from various customers, assist in setting up new jobs, read source documents and enter data in specific data fields, and enter pertinent data into the computer system which includes medical, pharmacy, and insurance claims.

CCHP is a Medi-Cal managed care plan for Contra Costa County. You will be able to learn all about health insurance while doing meaningful work that helps low-income, Medi-Cal members. You will be able to continue to learn and launch your career in healthcare, where there are plenty of opportunities for further growth and advancement.

We are looking for someone who is :

  • Detail-oriented and thorough.
  • Able to work in a fast-paced environment.
  • A team player who can collaborate with other departments.
  • Eager to learn and desire continuous learning opportunities and challenges.
  • An excellent communicator.
  • Knowledgeable with computer basics including Microsoft Outlook, Word, and Excel.

What you will typically be responsible for :

  • You will schedule rides for Medi-Cal members by entering data into a scheduling platform.
  • You will confirm and update insurance coverage information for members.
  • You will review and correct data inaccuracies.
  • You will prepare data reports for staff and management.
  • A few reasons you might love this job :

  • You will have the opportunity to learn all about health insurance.
  • You get to do meaningful work by helping low-income Medi-Cal members get the care they need.
  • The management team cares about your career trajectory and growth as a professional.
  • The County offers excellent benefits and a wonderful retirement plan!
  • A few challenges you might face in this job :

  • This is a fast-paced environment.
  • You will have to quickly learn how to do many different tasks and procedures.
  • Policies and processes may suddenly change, and you may have to adjust your work day accordingly.
  • Competencies Required :

  • Oral Communication : Engaging effectively in dialogue
  • Writing : Communicating effectively in writing
  • Attention to Detail : Focusing on the details of work content, work steps, and final work products
  • Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
  • Customer Focus : Attending to the needs and expectations of customers
  • Using Technology : Working with electronic hardware and software applications
  • Professional & Technical Expertise : Applying technical subject matter to the job
  • Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace
  • Fact Finding : Obtaining facts and data pertaining to an issue or question
  • Mathematical Facility : Performing computations and solving mathematical problems
  • Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
  • Self-Management : Showing personal organization, self-discipline, and dependability
  • Adaptability : Responding positively to change and modifying behavior as the situation requires.
  • To view the complete job description, please visit : https : / / www.governmentjobs.com / careers / contracosta / classspecs / 3884

    The eligible list for this recruitment may remain in effect for 6 months and may be used to fill vacancies in various departments as they arise. Minimum Qualifications

    Education : Possession of a high school diploma, GED proficiency or high school equivalency certificate.

    Experience : One year of general clerical or data entry experience, which included the use of a personal computer or other computer equipment.

    Desirable Qualifications :

  • Experience working in healthcare.
  • Familiarity with Epic.
  • Typing skills : Can touch type at least 45 words per minute, and 10 key.
  • Selection Process

    Selection Process :

  • Application Filing and Evaluation : Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  • Online Multiple-Choice Test : Candidates invited to take the online skills assessment will need access to a computer and the Internet. Candidates will be evaluated on necessary knowledge and skills that may include, but are not limited to : clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service.
  • Candidates are not permitted to retake the same assessment within a six (6) month period. If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam.  3. Final Selection Interviews : Scheduled for the week of December 11, 2023.

    Tentative Recruitment Timeline Online Written Exam : Week of November 27, 2023 Departmental Interviews : Week of December 11, 2023

    Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

    CONVICTION HISTORY

    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER

    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY

    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

    To find more information on Benefits offered by Contra Costa County, please go to https : / / www.contracosta.ca.gov / 1343 / Employee-Benefits

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