Customer Project Specialist III / Inside Sales

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About the role Reporting to the Customer Service Manager, this position serves as a territory team captain, focusing on customer quotations, low level product technical support, order management with direct exposure to customer on all MTO and stock customer projects. The Customer Project Specialist III will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing “World Class Customer Service”. Responsibilities Coordinates project tasks with territory team member(s) to serve customer and provides feedback on team member reviews. Serves as team leader for territory team, instructing and directing a Customer Project Specialist I or II to meet the needs of the assigned accounts within territory. Responsible for helping other teams as needed and supporting the Strategic Account Team logistics to help ensure maximum customer satisfaction. Point of contact for distribution and sales teams regarding accounts assigned within the territory. Communicates and coordinates with Regional Sales Manager to help support territory growth. Supports strategic account logistics and takes direction from strategic account team members. Performs project management responsibilities including but not limited to utilizing project tracking and configuration tools to maximize effective response to customer projects, and setting up and maintaining stocking programs. Recommends solutions to generate sales revenue, contact new leads and present additional solutions to current customers. Determines proper configuration of product to be used for a particular application with a strong understanding of our multiple configuration teams and part numbering approach. Applies technical and product knowledge to identify potential problems and resolves them with the use of internal resources. Understands all Network Solution products, Standard and Make to Order, and how they fit within a customer project. Facilitates the establishment of shipping dates that meet customer needs. Obtains and communicates customer delivery expectations and expedite orders that do not meet those needs. Manages complex and major customer accounts; solves various complex customer issues having the ability to build simple and complicated quotations and pricing agreements. Applies discounts if required within constraints and focuses on a balance between profitability and sales growth. Potential formal functional area or process expertise, conformity tracking, procedural accuracy maintenance, training and results reporting responsibility. Qualifications Must have : Grasp and understanding of technical concepts Excellent customer service skills Sense of urgency Ability to communicate effectively using phone, fax and email with internal and external customers Attention to detail and ability to handle mathematical calculations surrounding pricing and billing (i.e. discounts, interest, commissions, etc.) Ability to multi-task and handle a high volume of work in a fast-paced environment Proven ability to work in a team environment Must be proficient in : Excel and Word Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the general public Methodical and independent problem solving, focusing on detailed information, data and metrics Education & Experience AA or bachelor’s degree preferred Minimum 3 years customer service experience preferably in a manufacturing environment At least 1 year of previous work experience with technical products required Telecommunications, Datacom industry, and Made-to-Order experience preferred Inside sales or consultative customer service experience a plus Previous leadership experience preferred What We Offer Comprehensive benefits include : Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off