Inside Sales Representative

NWH Overview :

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.

Position Summary

NWH’s Sales Support Department is looking for an Inside Sales Representative to provide excellent, dependable service to our customers. This individual’s primary goals will be to maintain, and exceed, customer satisfaction and growing NWH sales. They will spend much of their time executing sales-related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.

Duties and Responsibilities

• Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry
• Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs
• Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner
• Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends
• Contribute to the sales efforts by independently executing program sales, order entry and special-order processing
• Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests
• Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity
• Keep records of customer interactions and transactions, including details on actions taken
• Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company
• Ability to quickly grasp and understand the operations of different order computer systems
• Facilitate the onboarding process for new customers
• Offer tactical support to other business segments, as necessary

Basic Qualifications

Preferred Qualifications

Require Skills

Competencies

Perks & Benefits :