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Vertical Account Manager

Location : Plano, TX, US, 75024 Tyler, TX, US, 75701

Brand : Optimum

Are you looking to optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the company for you!

Job Summary

We are seeking a highly motivated and customer-oriented professional to join our team as an Account Manager. In this role, you will be responsible for optimizing customer satisfaction, minimizing churn rates, and elevating net promoter scores (NPS) through relationship building strategies and providing exceptional customer experiences. If you are committed to fostering customer delight and ensuring long-term satisfaction, we encourage you to apply.

Responsibilities

Responsible for prospecting, selling, developing, and expanding the client base

Drives new and incremental revenue ideas with account executives

Monitors and evaluates competitive offers and activity

Integrates knowledge of business and functional priorities

Acts as a key contributor in a complex and crucial environment

Lead cross functional projects and shares expertise

Performs both transactional account management as well as organic new business development

Applies data and business casing to identify audiences grow opportunities

Connects key decision makers at the key agency and client level

Maintains up-to-date customer and prospect records as instructed and participates in development of sales forecasts

Provides feedback and suggestions to management regarding new product additions and existing product definition

Completes required documentation and reporting for the proper processing of contracts, RFP's and business growth opportunities

Prospects, sells and drives growth

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

Qualifications

A minimum of 5 years' experience in telecommunications, preferred sales, marketing or business development

Bachelors degree preferred

Demonstrated ability to have met and exceeded revenue goals.

Demonstrated ability to develop relationships with clients.

Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers.

Ability to research, prepare and deliver client proposals and presentations for account executives when required

Excellent communication skills, both written and verbal.

Experienced computer skills to include the full MS office suite

Strong knowledge of Salesforce.com

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the company from time to time, in the company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.