Top Gun Staffing Group LLCBoston, MA, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
About the job Call Center Representative - REMOTE.Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Transformations Care NetworkBoston, MA, United States
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Mass Bay Credit UnionRoxbury Crossing, MA, US
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TempWorks AccountBoston, MA, US
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Healthcare Financial, Inc.Quincy, MA, US
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Fenway HealthBoston, MA, United States
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Tufts MedicineBoston, MA, US
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Healthcare FinancialQuincy, MA, United States
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TradeJobsWorkforce02458 Newton, MA, US
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Full time and Part time positions avaiable as a Call Center Representive or Telemarketer •Performance Based : Make from $11.
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NR ConsultingBoston, MA, United States
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U-HaulWoburn, MA, US
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Enterprise Mobility IncBoston, MA, United States
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VirtualVocationsDorchester, Massachusetts, United States
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My Derm RecruiterBoston, MA, US
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RenuityWoburn, MA, US
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APDermBoston, MA, US
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SharpcontraBoston, MA, United States
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Alphabe Insight IncBoston, MA, United States
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Northeast HealthBoston, MA, United States
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Call Center Receptionist Level I
Uphams Corner Health CenterDorchester, MA, United States
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Call Center Receptionist Level I.The Call Center Receptionist provides exceptional and consistent customer service to all customers calling UCC's Call Center or walking in for services.Ensure that ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Top Gun Staffing Group LLCBoston, MA, United States
job_description.job_card.30_days_ago
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serp_jobs.job_card.full_time
serp_jobs.filters.remote
job_description.job_card.job_description
About the job Call Center Representative - REMOTE
Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This position is 100% remote!
In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.
Key Responsibilities :
Answer incoming calls and respond to benefit-related inquiries from employees and providers.
Provide detailed information on health, dental, vision, retirement, and other benefit plans.
Assist employees with enrollment, claims, and benefits-related issues.
Conduct thorough research to resolve complex benefit questions and issues.
Educate employees on benefit options and processes.
Document all interactions and maintain accurate records in the system.
Collaborate with other departments to address and resolve employee concerns.
Stay up to date with changes in benefit plans, policies, and procedures.
Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications :
High school diploma or equivalent; associate degree or higher preferred.
Previous customer service experience, preferably in a call center or benefits-related role.
Strong communication skills, both verbal and written.
Ability to handle confidential information with discretion.
Excellent problem-solving and analytical skills.
Proficient in using computer systems and navigating multiple software applications.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Hours :
The Call Center is open Monday - Friday, 8 : 00AM - 6 : 00PM ET. You will be assigned one of the following 37.5-hour shifts upon commencing employment based on needs of the business : 8 : 00AM - 4 : 00PM | 8 : 30AM - 4 : 30PM | 9 : 00AM - 5 : 00PM | 9 : 30AM - 5 : 30PM | 10 : 00AM - 6 : 00PM
Pay :
22.50 / hour + generous benefits package upon conversion.
Please note, insurance coverage is available during the contract period.