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Emergency Roadside Call Center Dispatch Supervisor

Looking for an exciting new career? AAA could be exactly what you're looking for!!!

In-Office Position, Swing Shift (2pm - 11pm), Rotating Weekends

This Supervisor position ensures effective service to members / insureds and is responsible for people, operations, and project management of the work group. The position also implements and manages the achievement of the strategic business plan and applies principles and best practices to achieve total member satisfaction and attain productivity and corporate leadership goals. In addition, this position sustains a continuous learning environment for the working group to gain job knowledge, customer service skills, and maintain a safe working environment. The position may assume responsibility for all service and operational activities in the Team Manager's absence.

Responsibilities :

• Provide coaching and development to team members to ensure continual education and enrichment.
• Foster an understanding of immediate service issues to maintain total member satisfaction.
• Communicate with team members through individual and group meetings, encouraging employees to support culture and values, embrace changes, and to encourage discussion on current policies, procedures, objectives, and goals.
• Create an operating environment conducive to high employee satisfaction, development / growth, and retention while maintaining respect and dignity for all.
• Identify training needs and ensure training is provided in assigned responsibilities.
• Review effectiveness of current training programs and make recommendations to management for enhancement of existing training and addition of new programs.
• Direct staff in the handling of member service issues; and resolve elevated service issues, including, but not limited, to conflicts, special service needs, member dissatisfaction, and adverse service conditions.
• Prepare and conduct performance appraisals.
• Commend employee progress and / or take appropriate corrective action designed to improve performance or to correct failures in order to meet Club and departmental standards.
• Supervise employees' compliance with Club policy, Safety procedures, Federal and State labor laws, including, but not limited to, payroll and attendance, and approve necessary reports in compliance with those laws.
• Perform all other duties and responsibilities as assigned or required.

Skills :

Remarkable benefits :

Health coverage for medical, dental, vision

401(K) saving plan with company match AND Pension

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer