Dispatch manager serp_jobs.h1.location_city

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager, Dispatch is responsible for all aspects of successful Dispatch Operations. This role will be responsible for training all dispatch personnel on the day-to-day functions within the dispatch capacity. They will ensure all dispatch personnel have a firm understanding and knowledge of the route and trip operations. The Manager, Dispatch will optimize the utilization of the AAA and partner with leadership to minimize missed trips.

Location : On site at 4525 E University Dr, Phoenix AZ 85034

What you’ll do :

Responsible for the employee experience during the integration process

Partner with internal stakeholders to identify potential synergies

Optimizing the utilization of the AAA fleet

Actively manage all dispatch services performed for the client in which we serve

Track, trend, analyze and take action on all aspects of dispatch operations

Ensure adequate coverage as required by contract, and with backup plans in place

Create continuity with all departments which are key to the overall Dispatch Operation

Partner with NEMT Dispatch team to minimize missed trips

Train all new dispatcher to perform all dispatch duties

Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance

Report all issues to the applicable manager in a timely manner

Complete all retraining for current dispatchers on current and new policies and procedures

Assist operations with problems or issues relating to scheduling

Report and resolve all incidents pertaining to dispatcher performance

Monitor radio, telephones and on-road provision of service for quality

Record time of departure, destination, and expected time of return

Establish and maintain effective communication with Drivers

Review schedules and trip reconciliation daily to ensure trips area assigned promptly and accurately

Manage and maintain dispatcher schedules, time-off requests, and overtime tracker

Monitors daily system performance and maintain tracker for reporting purposes

Perform additional duties as assigned or required

What you’ll need :

High School Diploma or G.E.D.

3+ years in transportation routing, dispatching, and scheduling expertise

Proven experience supervising and monitoring the delivery of contractual services

Maintain a high level of professionalism with all peers, clients, and members

Ability to work within a team-oriented environment

Ability to read and respond to Outlook and Workday emails within 24 hours of receipt

Ability to problem-solve in a collaborative, professional manner

Adhere to all company policies and procedures

Maintain a clean and orderly workspace

Demonstrate excellent time management skills

Propose process improvements, as well as work with internal / external partners to support solutions

Demonstrate professional communications skills including proper grammar and spelling with all written and oral communications

Ability to schedule, organize and prioritize multiple tasks

Moderate to advanced computer skills

Ability to maintain positive attitude and team focused during high stress situations

Ability to maintain high level of confidentiality

Must be able to communicate with staff of all job levels professionally

Knowledge of GPS and GIS systems preferred

Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Regular attendance

Even better if you have...

1 year experience working with the applicable transit scheduling system preferred

What’s in it for you :

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min : $65,440

Salary Max : $75,000