Network support technician serp_jobs.h1.location_city

Overview

We are seeking a highly experienced Wireless Network Engineer with over 10 years of expertise designing, deploying, and troubleshooting enterprise Cisco wireless networks in complex medical environments, including hospitals, outpatient clinics, and multi-story clinical offices. The ideal candidate will be proficient with Ekahau software, hold an advanced wireless certification (CWNP or CCNP Wireless), and demonstrate expertise in QoS, packet capture analysis using Wireshark, and high-density wireless design. This role requires a strong understanding of RF behavior in healthcare environments, including x-ray shielding, elevator shafts, and dense medical equipment. Experience with Cradlepoint LTE, Cisco Spaces for asset tracking and telemetry, and integration with Cisco Catalyst Center is preferred. The ideal candidate also enjoys working collaboratively to troubleshoot complex issues and deliver high-performing solutions.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Functions

• Design and deploy secure, high-density Cisco wireless networks in healthcare environments, ensuring reliable coverage, capacity, performance, and compliance with medical safety standards.
• Conduct predictive and validation wireless surveys using Ekahau Pro and Sidekick, optimizing RF designs and verifying post-deployment performance.
• Analyze wireless network behavior and troubleshoot complex issues such as roaming, interference, latency, and connectivity using tools like Wireshark and wireless packet captures.
• Implement and manage QoS policies to prioritize mission-critical wireless applications including VoIP, video conferencing, and medical telemetry.
• Troubleshoot and resolve RF challenges in complex clinical environments, including x-ray rooms, elevator shafts, and lead-lined spaces.
• Design and support Cisco Spaces for real-time location services (RTLS), asset tracking, and environmental telemetry.
• Deploy and manage Cradlepoint LTE solutions for primary and backup WAN connectivity across mobile and remote healthcare sites.
• Integrate and maintain wireless infrastructure within Cisco Catalyst Center for centralized configuration, policy management, monitoring, and assurance.
• Document wireless architectures, RF plans, configurations, standards, and support procedures for long-term maintainability and compliance.
• Collaborate effectively with clinical, facilities, security, and technical teams to ensure solutions align with healthcare operational needs and regulatory requirements.
• Provide Tier 3 support and contribute to operational excellence in a 24 / 7 patient-care environment.

Qualifications

MINIMUM EDUCATION : High School Diploma or equivalent (higher degree accepted)

PREFERRED EDUCATION : Associates Degree (higher degree accepted)

MINIMUM EXPERIENCE :

REQUIRED CERTIFICATIONS / LICENSURE :

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