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Service desk manager • carrollton tx

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Service Desk Specialist

Service Desk Specialist

Overhead Door CorporationLewisville, TX, United States
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Provide first and second-level technical support to internal and external customers for software, hardware and network related issues reported by telephone, email or in-person in an IT support team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Field Service Manager

Field Service Manager

Canon U.S.A., Inc.Irving, Texas, United States, 75063
serp_jobs.job_card.full_time
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does.Canon USA, a pioneer in technology, solutions, and services, wants to hear from you.We’re actively ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Sales Manager

Service Sales Manager

DanaherAddison, TX, US
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Director, Service Sales Europe.Are you ready to accelerate your potential and make a real difference in life sciences, diagnostics, and biotechnology?. At SCIEX, one of the 15+ operating companies o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Delivery Manager

Service Delivery Manager

SNIPEBRIDGEAddison, TX, US
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As the market leader in decision management software, our client helps the world's largest companies in digitally transforming their integrated business planning, revenue management and supply ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Dental Marketing & Social Media Manager

Dental Marketing & Social Media Manager

Prime DentalRichardson, TX, US
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Prime Dental Partners and NuTeeth Implant Centers are seeking a.Dental Marketing & Social Media Manager.DFW area, including general and oral surgery offices. We're looking for someone with h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Desk Analyst

Service Desk Analyst

VirtualVocationsCarrollton, Texas, United States
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A company is looking for a T2 Service Desk Analyst to provide technical support and manage user accounts.Key Responsibilities Perform account creations and deactivation in Microsoft Entra and man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Analyst

Service Desk Analyst

ConnectionLewisville, TX
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Connection has a fantastic opportunity through our Technical Staffing division for a Service Desk Technician in Dallas, TX. Your role is critical to ensuring end-user technology works seamlessly so ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr. Manager - Service

Sr. Manager - Service

SMS InfoComm CorporationCoppell, TX, US
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Service Manager- Review critical customer requirements such as quality, repair technician daily KPI targets, and follow up with supervisor assignments. Generate and review management reports.Present...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Assistant Service Manager •

Assistant Service Manager •

BirchstoneCoppell, TX, US
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The Assistant Service Manager is responsible for day to day maintenance work at their assigned Birchstone community.This role is responsible for the execution of regular and preventative maintenanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

Lift RF Texas, LLCRichardson, TX, US
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The Front Desk Associate is the first face people see when they enter the club.You will help create a great first impression handle member requests and promote services that help people reach their...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Manager

Service Manager

CintasCoppell, TX, US
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Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Receptionist

Front Desk Receptionist

BTI SolutionsRichardson, TX, US
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Your role will be responsible for front of house operations; including : front desk phone operations and guest management, clerical assistance, and basic in-house maintenance.You will also support o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Desk Manager

Service Desk Manager

Texas Capital BankRichardson, TX, US
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Texas Capital is built to help businesses and their leaders.Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly expe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Technician

Service Desk Technician

TEKsystemsRichardson, TX, US
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Description : • Chewy is seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Dania Beach, FL. The Chewy Service Desk team is like no oth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Agent

Service Desk Agent

ASK ConsultingFarmers Branch, TX
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All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted.We are unable to provide sponsorship at this moment". Job Title : Service Desk Specialist I.L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Automotive Service Manager

Automotive Service Manager

Express Oil Change & Tire EngineersCarrollton, TX, US
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Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Manager

Front Desk Manager

TradeJobsWorkforce75024 Plano, TX, US
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MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Engineer

Service Desk Engineer

Triumph FinancialCoppell, TX, US
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Respond to and resolve escalated technical issues via phone, email, chat, and in-person support.Troubleshoot and resolve complex issues involving. Windows / macOS / Linux operating systems.Microsoft 365...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Manager

Service Manager

Parry's PizzaThe Colony, TX, US
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Service Manager Opportunity At Parry's Pizzeria & Taphouse.At Parry's Pizzeria & Taphouse, we pride ourselves on creating an exceptional dining experience for our guests through Craveably Craft...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Food Service Manager

Food Service Manager

TradeJobsWorkForce75261 Dallas, TX, US
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Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Specialist

Service Desk Specialist

Overhead Door CorporationLewisville, TX, United States
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Job Description

The Position : Provide first and second-level technical support to internal and external customers for software, hardware and network related issues reported by telephone, email or in-person in an IT support team environment under general direction of the Help Desk Manager. Serve as a technical leader to the Help Desk Team and a primary escalation point for Tier-2 support issues. Essential Duties and Responsibilities :

  • Support IT issues reported through telephone, email and in-person.
  • Provide prompt and accurate support of IT systems including software applications, PC’s, notebooks, AS400, printers and network connectivity;
  • Responsible for first and second-level hardware / OS support of all PCs and notebooks, perform troubleshooting of equipment and repair;
  • Coordinate hardware repair of systems covered under warranty, ensuring resolution and customer satisfaction;
  • Support network connectivity for LAN, WAN, dial-up, VPN and Wireless;
  • Thoroughly document troubleshooting steps and technical details about each reported incident to HEAT Call Logging application;
  • Follow internal support policies for escalating support to the next level of support as needed;
  • Provide communication, documentation and instruction to peers regarding best practices for supporting hardware, software and network issues;
  • Create documentation and training aids as needed to improve customer knowledge;
  • Perform software installations and upgrades;
  • Install, configure and support BlackBerry wireless devices;
  • Meet and exceed performance goals related to Call Handling, Ticket Handling, Quality and Reliability;
  • Validate Critical and High Priority tickets have been thoroughly documented and are accurate before escalation to Tier-2 or 3 support groups.
  • Identify support trends and communicate patterns and impact to peers and management team.
  • Provide Executive Support to VP’s and C-Level Executives when Primary Support is unavailable.
  • Assist with IT project-related work in a contributory role.
  • Actively develop skills of Help Desk Team through peer coaching and quality feedback.
  • Develop and document solutions for advanced technical issues within Knowledge Base.

Other Responsibilities :

  • Strong troubleshooting skills;
  • Outstanding customer service ability;
  • Ability to listen and analyze problems along with good technical ability to resolve and document processes and results;
  • Excellent written and verbal communication skills;
  • Self-motivated individual with assertiveness and high personal ethics;
  • Able to develop professional relationships with peers and end-users to enhance team environment;
  • Must have positive attitude and be people / profit / results oriented.
  • Strive to be proactive at identifying and resolving potential support issues before impact to customers.
  • Effectively balance phone queue, email and offline support time management.
  • Backup and assist the PC Support Team regularly with Desktop / Tier-2 Support.
  • Compose and send Enterprise IT Notifications for High and Critical Priority Issues in addition to Sales Center and Plant location closures.