User experience researcher serp_jobs.h1.location_city

Support Center - IrvingThe Staff Product Designer is responsible for creating user-centered experiences to support Michael’s digital touchpoints for our makers and our store team members (including websites, apps, and in-store experiences / solutions like self-checkout and point of sale). Through an advanced understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. Communication tactics may include but are not limited to : wireframes, user flows, competitive benchmarking, and user research. This role will work closely with cross-functional teams to advocate for the needs of the our end-users and the Design Team.

Major Activities

Design Creation

• Drive and execute multiple projects plans within a specific touchpoint
• Collaborate with business owners of various systems / applications to balance priorities between feature creation and the user experience enhancements
• Analyze business strategy, customer needs, and competitive learning to identify opportunities for continuous improvement
• Provide a holistic perspective of the project planning process
• Review and provide feedback on projects based on industry best practices in digital, e-comm and design
• Use iterative and collaborative design techniques to transform new concepts to products by storyboards / sketches / wireframes / Prototypes

Contribute to Design Team standards and processes

Collaboration and leadership

Other duties as assigned

Minimum Education

Minimum Special Certifications or Technical Skills

Minimum Type of Experience the Job Requires

Preferred Education

Preferred Special Certifications or Technical Skills

Preferred Type of Experience the Job Requires

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together.