Call center manager serp_jobs.h1.location_city

At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.

First Step House is hiring for a full-time Program Manager at the Men's Resource Center in Salt Lake City, Utah.

The Program Manager acts as a services liaison at the Road Home locations in South Salt Lake, in partnership with The Road Home's case management services team. This manager will work in partnership with the shelter's case management team to help assist individuals that want help with substance use and co-occurring disorders. The program manager will identify appropriate SUD Treatment services, will assist shelter guests needing preliminary stabilization (e.g. referring shelter guests to psychiatric care, detox and / or medical stabilization), and ultimately work to connect shelter guests with the treatment deemed most crucial to their needs, be it psychiatric, substance use disorder, or some other therapy. The program manager will occasionally provide crisis intervention and will advocate for the appropriate type and level of care. The program manager attends regular clinical staffing meetings within First Step House and participates in regular coordination meetings and / or triage with The Road Home's case management services team as they work to support the goals and directives of The Road Home. The program manager will have strong interpersonal skills for building collaborative, friendly relationships with shelter guests, all community partners, funders, and coworkers. The program manager, in acting as a representative of First Step House, will promote stability and demonstrate professionalism and ethical behavior in advocating, documenting and reporting on services rendered and persons served. The program manager will mediate ambiguity and demonstrate flexibility and creativity in building relationships with a highly diverse population. The program manager will become familiar with programs within First Step House and with other service providers in the area that can help the shelter guests with both SUD treatment and pre-treatment stabilization. The program manager may be involved in internal management-related committees within First Step House as well as external committees involving local government efforts for coordinated action and services for homeless persons in Salt Lake county.

Tired of working 40+ hours per week? Join our team and enjoy a standardized 36-hour work week!

• Flexible Schedule depending on the facility! Example schedule : Monday through Thursday, 9-hour days
• Pay Ranges from $82,000 to $90,000 a year based on experience

Our full-time benefits include :

Education and Experience

Duties to include but not limited to :

For more information about our non-profit organization, you can visit our website at

For more details on testimonials, simply follow the link below and scroll to the bottom.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran .

Job Posted by ApplicantPro