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Front Desk Manager

Front Desk Manager

Marriott InternationalBoston, MA, United States
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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Supervisor

Front Desk Supervisor

HHM HotelsCambridge, MA, US
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Opportunity : Front Desk Supervisor.Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Assistant Front Office Manager – Front Office M...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Supervisor

Front Desk Supervisor

Stonebridge CompaniesResidence Inn - Fenway
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Boston, MassachusettsJob the Winning team with GREAT benefits!.The purpose of a Front Office Supervisor is to consistent deliver results that contribute to overall success of the hotel and the depa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Agent

Front Desk Agent

Davidson HospitalityCambridge, MA, US
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Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment.As a Front Des...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk

Front Desk

MarriottStoneham, MA, United States
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Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out. This role is crucial in creating a positive first ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Service Representative

Front Desk Service Representative

Boston School of Music ArtsBoston, MA, US
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We are seeking a positive, friendly, and professional Front Desk Representative to provide exceptional service to our performing arts school families and visitors by phone, email, text and in-perso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

AccorHotelBoston, Massachusetts, United States
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You are the beginning of an exceptional guest experience.As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive.Your personaliz...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Assistant

Front Desk Assistant

ZSBoston, Massachusetts
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As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by. Here you’ll work side-by-side with a powerful collective of thinkers a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Front Desk Agent

Front Desk Agent

Remington HospitalityBoston, MA, US
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Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Admin

Front Desk Admin

Boston Common PodiatryBoston, MA, US
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We are seeking a friendly and service-oriented.As a Front Desk Admin, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Manager

Front Desk Manager

Hyatt Regency Boston / CambridgeCambridge, MA, United States
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In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-be...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Receptionist / Front Desk

Receptionist / Front Desk

Cambridge Health AllianceCambridge, MA
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To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they pat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Representative

Front Desk Representative

Next Coms TalkBoston, Massachusetts, United States
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The ideal candidate will be the first point of contact for our visitors and clients, ensuring a professional and welcoming environment. This role involves managing front desk operations, handling co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Reception

Front Desk Reception

EXOSBoston, MA
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We're seeking a Receptionist to join our team.Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.Greet and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Associate

Front Desk Associate

Planet FitnessDanvers, MA, US
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Planet Fitness Front Desk Associate.At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Associate

Front Desk Associate

Colwen HotelsChelsea, MA, United States
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We are seeking a friendly, customer service focused Front Desk Associate to join our team.In this position you will be responsible for guest registration, making reservations, and providing guests ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Hospitality Agent

Front Desk Hospitality Agent

SonderBoston, MA, US
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Sonder (NASDAQ : SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Receptionist

Front Desk Receptionist

Waterstone at the CircleBoston, MA, US
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Come thrive with us at our exquisite Senior Living Community, Waterstone at the Circle! We are NOW HIRING a Front Desk Concierge / Receptionist at our extraordinary senior living community! We are lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Medical Front Desk Lead

Medical Front Desk Lead

Ophthalmic Consultants of BostonDanvers, Ma, MA, US
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At OCB, we believe that exceptional patient care starts at the front desk—and so does leadership.As the Front Desk Lead , you’ll be the face of our values : . Outstanding Patient Care, Uni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Hotel Front Desk Clerk

Hotel Front Desk Clerk

The MerchantSalem, MA, US
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We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Manager

Front Desk Manager

Marriott InternationalBoston, MA, United States
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JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    • Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • The salary range for this position is $57,000 to $74,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.