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BUSINESS PROCESS ANALYST PRINCIPAL

Contribute to the strategic direction of the business and support impactful mission outcomes as a Business Process Analyst Principal at GDIT. Here, you’ll enable the success of the most critical government missions and the growth of a meaningful career in Process and Operational Efficiency .

MEANINGFUL WORK AND PERSONAL IMPACT

As a Business Process Analyst Principal, the work you’ll do at GDIT will be impactful to the mission of the PIVOT-I Program. You will play a crucial role in ensuring quality management and compliance for the program.

Quality Management Program Lead Responsibilities :

Establishing and maintaining an efficient / effective processes to ensure the quality of products and services throughout the program

Reviewing, auditing, and improving program activities and work products for compliance with acceptance criteria including but not limited to Performance Work Statement (PWS), documented processes / procedures / guidelines, and program standards and procedures

Implementing new processes and / or artifacts from adoption phase to maintenance phase with a high focus on consistency and measure of success

Issuing Corrective and Preventive Actions when there is a major non-compliance with quality or program policies, or should the program fail to meet performance standards

Identifying responsible team member(s) to address audit findings

Participating in root cause analysis and tracking of actions through resolution

Recommending process improvements to the PIVOT-I Team based on best practices identified within and / or outside GDIT, and aid in their implementation

Assisting the PIVOT-I team in resolving quality-issued action items

Ensuring implementation of the appropriate peer review process. Providing QA review of contractual deliverables and other internal documentation based on contract requirements.

Report on QA / QC activities and program compliance to the program senior management

Participating in GDIT Integrated Software Engineering (ISE) Auditors Meeting to report program audit activities status and share best practices and lessons learned

Participating in lifecycle activities such as internal Program Management Reviews (PMRs) and Milestone Reviews

Coordinating with the PIVOT-I Team to determine, document, and track program- specific performance metrics and verify that these metrics are being met

Supporting activities prescribed in the Program Measurement Plan, Configuration Management Plan, and Risk Management Plan

Supporting process tailoring activities to align GDIT processes to contract needs

Maintaining the programs artifact and collaboration repositories per the organization’s standard

WHAT YOU’LL NEED TO SUCCEED

Bring your initiative and drive for innovation to GDIT. The Business Process Analyst Principal must have :

• Education : BA / BS degree and 8 years of experience or 12 years of experience in lieu of degree
• Experience : 5+ years
• Technical skills : ITIL Foundation Certification or experience working in an IT Service Management environment preferred (required to have ITIL Certification within 3 months if hired) of related experience
• US citizenship required
• Role requirements :

Working knowledge of CMMI-SVC v3.0 framework and auditing against CMMI-SVC best practices

Configuration Management experience

Risk Management experience

Agile Methodologies experience

Working knowledge of MS Office Suite Products

Creating and maintaining SharePoint sites / Teams Channels with appropriate permission levels for maximum collaboration

Prior experience with SOP repositories

Version / history control

Strong Interpersonal Skills

Courage to question the process to better understand and implement improvements

Solid communication skills - verbal and written

Attention to detail and accuracy

Ability to multitask in a stressful environment

Experience working remotely

Self-starter requiring little direction

Resourceful with an interest in conducting research

Desired Qualifications :

Quality Assurance / Auditor Certification

Certified Scrum Master, Scrum Alliance or SAFe Certified

Change Management Certification

ServiceNow experience

Solid communication skills in a high visibility environment

Ability to interact professionally with all levels of management

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.