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Remote Dialer Operations Analyst II

Remote Dialer Operations Analyst II

Veterans StaffingPlano, TX, US
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Come join our amazing team and work remote from home! The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and strategies for all business units with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
2026 Operations Analyst Program - Summer Analyst (AZ, DE, OH, TX)

2026 Operations Analyst Program - Summer Analyst (AZ, DE, OH, TX)

JPMorgan Chase & Co.Plano, TX, United States
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Be at the heart of running the firm efficiently, effectively, and delivering value for our clients.In the program, you will work in a collaborative environment that teaches you how the Operations f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Analyst - Collision Operations

Analyst - Collision Operations

ToyotaPlano, TX, US
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These are just a few words that describe what life is like at Toyota.As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Junior Operations Analyst, ResiAllen, TX

Junior Operations Analyst, ResiAllen, TX

PushpayAllen, TX, US
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Junior Operations Analyst, Resi.Location : Hybrid in Allen, TX only.Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations aro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Analyst, VBC Market Operations

Analyst, VBC Market Operations

U.S. Renal Care, Inc.Plano, US
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USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Business Analyst - Insurance Operations - REMOTE

Business Analyst - Insurance Operations - REMOTE

Work At Home Vintage ExpertsFrisco, TX, US
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Put your Insurance Experience to work – FROM HOME!.Our unique platform provides you with .WHAT YOU’LL LOVE ABOUT WAHVE.We created a welcoming place to work with friendly and profes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sr Cybersecurity Platform Operations Analyst -ForgeRock / PingIdentity

Sr Cybersecurity Platform Operations Analyst -ForgeRock / PingIdentity

Health Care Service CorporationTX, Richardson
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At HCSC, our employees are the cornerstone of our business and the foundation to our success.We empower employees with curated development plans that foster growth and promote rewarding, fulfilling...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Operations Analyst

Operations Analyst

HumCap, Inc.Addison, TX, US
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The Operational Analyst plays a critical role within the Technical Operations Center (TOC), turning raw data into actionable insights that drive operational efficiency, automation resilience, and s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Investment Operations Analyst

Investment Operations Analyst

National Life GroupAddison, TX, US
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The Investment Operations Analyst will be responsible for executing critical operational processes every day to support all asset classes within the portfolio. This role will be a key contributor to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Business Intelligence Operations Analyst

Senior Business Intelligence Operations Analyst

SoFiFrisco, TX
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We are seeking a highly motivated and analytical Senior Business Operations Analyst to join our Home Loans Operations team. In this role, you will be instrumental in transforming raw data into actio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Analyst - Collision Operations

Analyst - Collision Operations

TMS Toyota Motor Sales, USA CompanyPlano, Texas, USA
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These are just a few words that describe what life is like at Toyota.As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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IT Operations Analyst - Disaster Recovery

IT Operations Analyst - Disaster Recovery

Wright Technical ServicesPlano, TX, US
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Hybrid – Daytona Beach, Florida -OR- Plano, Texas.Wright Technical Services is proud to represent an innovative Fortune 1000 enterprise for this position. We are seeking an IT Operations Analy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Operations Analyst

Operations Analyst

TradeJobsWorkForce75023 Plano, TX, US
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Operations Analyst Job Duties : Identifies project requirements by interviewing customers; analyzing operati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Operations Analyst

Operations Analyst

VirtualVocationsGarland, Texas, United States
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A company is looking for an Operations Analyst - Strategic Programs.Key Responsibilities Define and track KPIs to measure company health and ensure strategic initiatives are on track Support int...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sales Operations Analyst Lead

Sales Operations Analyst Lead

Lennox InternationalRichardson, TX, US
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As part of the LCH Sales Operations team, you will help drive the optimization of sales operations, identify revenue opportunities, and contribute to shaping the channel strategy.Design and automat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sr. Sales Operations Analyst

Sr. Sales Operations Analyst

FortinetFrisco, TX, United States
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We are seeking a detail-oriented Sales Operations Analyst to join our team, supporting our Business Intelligence function. We run tools that support nearly 10,000 users.In this role, you will work t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Analyst, U.S. Operations

Senior Analyst, U.S. Operations

RyanPlano TX
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Generous Personal Time Off (PTO) Benefits.Weeks of 100% Paid Leave for New Parents (Adoption Included).Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement.Benefits Eligibility Effec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Operations Analyst, Customer Care

Operations Analyst, Customer Care

Service ExpertsRichardson, TX, US
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Operations Analyst, Customer Care.Operations Analyst will be responsible for conducting analysis, provide recommendations to drive performance and process improvements for our customer care practic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Analyst - Collision Operations

Analyst - Collision Operations

Toyota North AmericaPlano, Texas
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These are just a few words that describe what life is like at Toyota.As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Sensory Operations Analyst

Sensory Operations Analyst

Rose InternationalPlano, TX, USA
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The Sensory and Consumer Experience Team partners with R&D stakeholders to develop sensory and consumer research strategies. The Support Scientist coordinates Sensory Operations and logistical detai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Dialer Operations Analyst II

Remote Dialer Operations Analyst II

Veterans StaffingPlano, TX, US
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Dialer Operations Analyst II

Come join our amazing team and work remote from home! The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and strategies for all business units within the organization. Make operational recommendations to ensure that optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance driven dialer system, providing support and feedback to achieve business goals. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $75,000.00 / yr - $85,000.00 / yr.

What You'll Do

Collaborate with business units to determine overall strategy, designing efficient calling campaigns that meet or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing.

Perform actions required to maximize production within the dialer platform, such as changing campaign filters, adjusting dialer throttle and predictive algorithms, modifying and developing new campaigns and adjusting dialing treatments as part of the overall strategy design.

Analyze results of calling campaigns via dashboards and daily reporting, and make recommendations for changes as needed to achieve desired results.

Actively participate in research phase of each initiative / change, ensuring plans are documented and proactively communicated, updated and maintained.

Responsible for all phases of individually assigned initiatives / changes in project management system through to completion, including post work such as monitoring and obtaining feedback to ensure satisfaction.

Effectively communicate on a regular basis to business units overall routing and call flow design for inbound / outbound IVRs, campaigns, system and project health, including status updates to management.

Real-time monitoring of campaigns, dialer agents, calling list penetration and statistics to ensure agents are fully utilized.

Engage Dialer vendor directly when needing to troubleshoot or escalate system performance issues, providing team and management with timely updates.

Partner with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs.

Understand the dialer metrics, functionality and all departmental processes that aid the reporting team with further statistical analysis.

Develop and update all dialer operations documentation, including responsibility for maintaining up-to-date information on standard operating procedures ("SOP"s).

Act as an escalation point for advanced or difficult dialer system issues, assist other dialer operations' staff in troubleshooting and resolving complex issues.

Remain highly organized in order to handle and adapt to multiple demands and competing priorities in support of team and department needs and objectives.

Collaborate and build rapport with the business while remaining innovative and consistently motivated to drive projects and support that will provide scale, forward progress and efficiencies.

Partner with other departments (IT, Data Integration, etc.) when needed for system / IVR enhancements and troubleshooting of issues.

Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.

On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity.

Strong technical and problem-solving skills.

Proficiency in MS Word, MS Excel, MS Access.

Excellent written, presentation and verbal skills to be able to communicate with employees at various levels and scenarios.

Excellent time management skills with the ability to prioritize workload and set daily goals.

Proactive skillset and innate nature to make recommendations as opportunities arise.

Ability to apply analytical skills to solve problems creatively.

Ability to effectively share insights obtained through ongoing performance analysis that drives actions and results.

Ability to look beyond defined role and objectives to focus on proactive and strategic thinking and professional excellence.

Ability to work under fast-paced complex environments and meet tight deadlines.

Ability to work independently and can make decisions for various components of the position.

Understands the importance of remaining compliant with our policies, processes and legal guidelines.

What You'll Need

Bachelor's degree preferred; equivalent combination of education and experience may be substituted in lieu of degree.

A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call environment.

One to three (1-3) years of experience with SQL preferred.

Programming (CX) preferred or 2-3 years in other program languages.

Experience in Alarvia Via or Genesys Cloud and eWFM preferred.

Experience with Python, Java, JYSON, and SSIS preferred.

Previous experience in Project Management a plus.

Predictive dialer experience a plus.

Proven experience influencing in complex organization structures.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

What We Offer

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit : carringtoncf.org.

Notice to all applicants : Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.