Payment processor serp_jobs.h1.location_city

GENERAL JOB DESCRIPTION :

The Payment Operations department is responsible for the support processing of products and services, including share draft in-clearings, Fed deposits, ACH, credit and debit card programs, ATM operations, wire transfers, and IRA / IRS transactions and reporting in addition to other back office related duties that help to support front line member operations. This includes ensuring effective responses to internal and external inquiries, providing quality member service, and timely completion of back- office responsibilities. Payment Operations employees should be able to perform all duties which may include higher level tasks as needed, such as participation in various meetings, including department and project meetings.

DUTIES & RESPONSIBILITIES :

• Daily Card Operations : This includes performing various types of transactions related to debit and credit card programs, for example, card orders, processing returned cards, card & account maintenance, processing payments, performing balance transfers, answering employee and member inquiries, and more. Assists with reviews of relevant card processor technology updates and modifies systems and processes as needed. Monitor various general ledger (GL) accounts and provide balancing & reconcilement support for settlement processes. Monitor and complete fraud claims; act quickly to address suspicious card activities. Monitor plastic card inventory levels to ensure adequate supplies exist in Central Issue facility, as well as in branches for instant issue debit card program.
• Daily ATM Operations : Monitor ATM cash levels to ensure adequate cash available at all times. Balance and reconcile ATM settlement GL accounts. Research member inquiries and discrepancies that may exist at ATM machines or with cash delivery vendor(s). Assist with reviews of relevant ATM system processor updates. Monitor ATM system notifications to ensure proper service is initiated, completed, and ATM is back in service
• Performance Monitoring and Analytics : Assist with the regular monitoring and compilation of key performance indicators (KPIs) related to card and ATM operations. These metrics can include card & ATM transaction volumes, card activation rates, chargeback rates, ATM performance, member satisfaction, and more.
• Continuous Improvement : Identify opportunities for process improvements and automation to enhance operational efficiency, reduce errors, and improve member satisfaction. Stay updated on industry trends, new regulations, and technological advancements
• Project Participation : Support various project teams to deliver on strategic and operational objectives.
• Perform daily processing for Fed deposits, ACH originations and returns, domestic and international wires, remote deposits, foreign collections, Image Exchange, and share draft in-clearings.
• Maintain accurate cash balances at the Federal Reserve and initiate draws as needed.
• Process monthly, quarterly, and annual IRA and IRS reporting in alignment with current rules and timelines.
• Provide guidance to frontline and back-office employees needing support with transaction issues or exceptions.
• Ensure compliance with NACHA, Federal Reserve, IRS, and internal policy standards.
• Indexing and performing quality control analysis on imaged items
• Process legal requests and research including Levies, liens, and freezes as needed

ESSENTIAL JOB REQUIREMENTS :

SKILLS / ABILITIES :

PHYSICAL / MENTAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.