Spa manager serp_jobs.h1.location_city

Assistant Spa Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdales best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the worlds top yachting locales.

About the Role

The Assistant Spa Manager supports the daily operations and development of our luxury Spa, ensuring an exceptional guest and employee experience in alignment with Four Seasons standards. This role assists in managing the team, overseeing service areas, maintaining high standards of cleanliness and compliance, and driving the financial success and innovation of the Spa.

What You Will Do

Support and oversee all Spa and Salon areas, including reception, locker rooms, treatment rooms, fitness center, and retail areas

Assist in hiring, training, scheduling, and evaluating Spa team members to ensure performance excellence and team morale

Ensure all operational standards are maintained, including cleanliness, equipment maintenance, and compliance with sanitation protocols

Monitor inventory, purchasing, and retail operations including quarterly inventory and creating purchase orders

Manage payroll and labor budgets, and support the Spa Director in forecasting and cost control

Handle guest feedback and resolve service challenges to ensure guest satisfaction

Maintain accurate departmental records and utilize key systems such as Book4Time, Opera, Birchstreet, and OnTrack

Participate in planning and executing promotions, group bookings, and on-site spa tours

Ensure safety, training, and compliance with all Four Seasons and Spa protocols

Collaborate with other departments to align operations and deliver seamless guest experiences

What You Bring

At least 3 years of Spa or hospitality leadership experience, preferably in a luxury hotel or resort

Proven ability to lead, coach, and motivate a diverse team

Extensive knowledge of spa operations, treatments, retail, and service trends

Strong organizational and time management skills in a high-paced environment

Familiarity with spa booking systems (Book4Time preferred), and tools such as Opera, Birchstreet, and Microsoft Office Suite

Excellent written and verbal communication skills

Ability to work collaboratively across departments and deliver a warm, professional guest experience

Ability to lift, carry, and move up to 25 lbs.

What We Offer :

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours : Full-Time

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Miscellaneous :

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.