Vp of information technology serp_jobs.h1.location_city

Job Description

Job Description

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

The Solution Engineering function is a critical pillar at ROLLER - central to how we win new business, onboard and expand existing customers, and how we bridge real‑world insights back into Product to drive innovation.

We're hiring a VP of Solution Engineering to build and scale this function globally. Reporting directly to the CPTO, this role owns the full spectrum of Solution Engineering activity :

• Pre‑sales discovery, ROI‑driven demos, and pilot projects
• Technical enablement through onboarding, partnerships, and account growth
• Partnering with Product and Data teams to surface market signals and inform roadmap focus
• Working with our Learning Experience (LX) team to build education programs and resources that make both staff and customers more effective

Solution Engineers are deep subject matter experts. They understand our customers' businesses and ROLLER technology deeply. They manage the wide demands placed on an all‑in‑one solution by knowing what is truly business‑critical versus what's a "nice to have" where a workaround suffices. They are pragmatic, balanced, and trusted experts.

Solution Engineers are gatekeepers of fit. They ensure we're signing customers that align with our product and strategy, even if that means having tough, unpopular conversations to disqualify a deal. These decisions protect the business, onboarding, support, CSMs, and Product from customers whose needs aren't aligned with ROLLER's direction.

What You'll Do

Build & Lead the Function

Impact the Revenue Funnel

Elevate Post‑Sales Success

Bridge Product & GTM

Enable & Amplify

About You Required

Preferred

Perks!

What You Can Expect

A brief conversation to learn about your experience, motivations, and salary expectations, and to answer any initial questions you may have.

An informal call with our Chief Product & Technology Officer to connect early, share more about the role vision, and give you a chance to ask high‑level questions before the formal interview process begins.

A deeper dive into your background with the hiring manager, exploring your leadership approach, technical expertise, and alignment with the vision for Solution Engineering at ROLLER.

Meet a cross‑section of ROLLER leaders from Sales, Product, Customer Success, and Enablement for culture and values alignment, and to understand how this role collaborates across the business.

You'll be given a real‑world scenario and a few days to prepare a case study outlining how you would build, scale, and measure a high‑impact Solution Engineering function.

Presentation : 20–30 minutes with 15–20 minutes of Q&A.

If everything aligns, we'll conduct reference checks and extend an offer to join ROLLER as our Director of Solution Engineering!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment