Quality systems manager serp_jobs.h1.location_city

Data Center Operations Systems Manager

At Switch, we don't just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn't just about technologyit's about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves : to create the world's most advanced digital infrastructure that powers the progress of humanity.

The Role

As a Data Center Operations Systems Manager at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what's possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

In this position you are primarily responsible to ensure smooth daily operations and with quality in mind, coordinating internal and external resources required to complete maintenance of the physical and environmental critical infrastructure, including power, environmental, communications, and facilities. You will be responsible to ensure Switch client equipment installations are installed in compliance with the company's Acceptable Use Policy (AUP), you are required to work with clients collaboratively and creatively to resolve problems and reach the most effective solution for the client and Switch. You are expected to hold accountable to company policy, department processes and procedures, and national safety regulations.

What You'll Do

• Ensure and maintain 100% critical systems uptime; 24-7 On-call and / or MOD duties when qualified and designated; Respond to all off hour and emergency calls.
• Support the VPs in fostering a positive Switch Culture aligned with the core leadership vision.
• Attend designated meetings and operational reviews to streamline communication; promote team achievement and performance development through innovation, R&D, represent DCO organization.
• Lead by example and provide daily leadership to onsite technician team; find creative ways to inform, encourage and influence employees to ensure morale remains high.
• Build and maintain technician schedule providing required coverage for each site.
• In the absence of assigned facility leader, provide facility leadership, technical and scheduling assistance to other facilities.
• Assist with budget planning and decisions.
• Manage facility infrastructure projects, providing coordination and support for construction, research, and development activity.
• Ensure delivery of exceptional service and continuous improvement of the data center operation; lead all maintenance activities in accordance with Switch Safety Policy and Procedures.
• Conduct performance reviews; evaluate performance and make recommendations for individual improvements; participate in review boards for promotions.
• Coordinate maintenance and access with clients that have special requirements; manage customer requests through to completion; establish and promote professional relationships between DCO Systems and Switch clients.
• Use of CMMS to track maintenance activities-validating facility health.
• Actively participate in department process, development and implementation committees; develop initiatives to drive continuous improvement of the DCO organization.
• Create, review, approve, and support all procedures and scripts used to conduct maintenance on critical infrastructure, safety programs, and OSHA compliance to ensure a safe work environment for all.
• Update and maintain training documents; oversee scheduling for promotion testing.
• Train and support creation of P3 events in Ops Genie; call into bridge lines for escalated events (generally P2 and above) to provide updates and coordinate onsite response and resolution.
• Assist with division recruitment and coordination with recruiting agencies and effective development of the Systems team.
• Actively use the asset management systems, tracking software, and applicable building management systems.
• Submit work-orders through Change Advisory Board (CAB) to approve and create maintenance windows.
• Review, approve, and request POs for parts and services; approve invoices after maintenance work has been verified.
• Purchase, track and maintain onsite tools and equipment.
• Collect, review and organize documentation for annual audits and customer requests.
• Solicit proposals for outsourced work.
• Manage vendor relationships; work with vendors and contractors to ensure their work meets Switch standards; participate in monthly task log reviews and discuss performance.
• Enter vendor information into the portal; compliance with vendor orientation and company orientation; manage vendor performed work and services from scheduling to completion and reporting.
• Drive next-level innovation in DCO Systems to support our mission-critical infrastructure.
• Work in a fast-paced, high-impact environment where execution is key.
• Leverage cutting-edge technology and sustainable design principles to create world-class solutions.
• Uphold Switch's Karma philosophyleading with integrity and empowering those around you.

What We're Looking For

What You'll Bring

Why Switch?

Join Us & Make a Difference

This is more than a jobit's a mission. If you're ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let's Build the Future Together.