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Administrative Assistant

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Insurance (IDOI) : The purpose of the Indiana Department of Insurance is to protect Hoosiers as they purchase and use insurance products to keep their assets and their families from loss or harm. Consumers may need assistance with certain claim situations or just help in understanding how their policies work. Our other primary obligation is to monitor the financial solvency of the insurance companies domiciled in Indiana so that the legal promises made in insurance policies are honored. To these ends, our Department staff is committed to providing exceptional customer service for both our consumers and our companies, and to maintain a fair and objective viewpoint as we examine each issue and circumstance within our jurisdiction.

Role Overview : The Administrative Assistant is responsible for receiving, processing, and tracking all correspondence regarding complaints, responding to inquiries, communicating effectively with the public by answering calls and emails promptly, answering general questions about the operation of the Consumer Protection Unit ("CPU"), ensure consumers are directed to the appropriate division or staff member, and providing general information as to the function of the Department. Provides direct administrative support to the CPU Chief Deputy Commissioner, three supervisors, two attorneys, and 13 other staff members.

Salary Statement : The salary for this position traditionally starts at $37,648.00 but may be commensurate with education or work experience.

A Day in the Life :

The essential functions of this role are as follows :

• Provides advanced administrative support to an agency, department, or facility.
• Reviews the organizational structure and functions of assigned program area to recommend changes to promote effectiveness.
• Administers staff functions in support of program area.
• Aids program administrator in applying agency or department policies and procedures.
• Represents program administrator in meetings with representative of other agencies, and interested public to explain and interpret program goals, policies, and procedures.
• Prepares, evaluates, and maintains administrative reports, policies, and procedures for different program areas

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success :

The ideal candidate in this role should minimally have :

Related certifications and coursework may be considered for education or experience :

Supervisory Responsibilities / Direct Reports :

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana : The State of Indiana offers a comprehensive benefit package for full-time employees which includes :

Equal Employment Opportunity : The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.